Yusra Ibrahim
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
2024
2024
years of professional experience
2
2
years of post-secondary education
Work History
Talent Coach
Walmart
Irving, TX
01.2022 - 07.2023
- Developed training programs for new team members in customer service.
- Coordinated scheduling to ensure proper coverage during peak hours.
- Assisted customers with product inquiries and returns effectively.
- Monitored inventory levels and communicated needs to management promptly.
- Facilitated team meetings to discuss goals and improve communication.
- Implemented best practices for maintaining store cleanliness and organization.
- Trained staff on safety protocols and operational procedures regularly.
- Engaged with customers to foster a positive shopping experience consistently.
- Mentored and encouraged youth to develop strong work ethic by being positive role model and regularly practicing skills.
Service and Engagement Assistant Manager
Target
Irving, TX
- Assisted in managing daily store operations and team performance.
- Coordinated inventory management and restocking processes effectively.
- Supported team training initiatives to enhance customer service skills.
- Developed visual merchandising strategies to optimize product presentation.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with cross-functional teams to ensure store compliance standards.
- Implemented promotional displays to drive sales and customer engagement.
- Monitored sales floor activities to maintain a clean and organized environment.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
Education
Bachelor of Science - Data Science
The University of Texas At Dallas
Richardson, TX 06.2024 - 06.2026
Manara Leadership Academy
Irving, TXSome College (No Degree) - College Classes(Science)
Dallas College
Dallas, TXSkills
- Data analysis
- Machine learning
- Customer service
- Project management
Timeline
Bachelor of Science - Data Science
The University of Texas At Dallas
06.2024 - 06.2026
Talent Coach
Walmart
01.2022 - 07.2023
Service and Engagement Assistant Manager
Target
Manara Leadership Academy
Some College (No Degree) - College Classes(Science)
Dallas College