Nicole Davis Santana

Here i have had the privilege of Interpreting for most medical settings, Doctor's appointment, ER visits, Scheduling appointments, Health, auto and homeowner Insurance calls.

I streamlined patient and provider interaction by providing channel of effective communication. I have been recognized in multiple occasion for my dedication to accuracy and professionalism
as well as following protocols.

Also and only when necessary stepping into the cultural broker role by verifying understood colloquialisms from patients by simplifying any jargon into the correct rendention.

• Attended training programs to improve professional knowledge and interpretation skills.
• Interpreting calls for all type of clients for one of the biggest
  industry leading interpretation companies.
  Collection of Intake questions through the company portal as part of the clients policy. Servicing both client and LEP with the utmost professionalism and customer services while
  proving excellent interpretation services.
• Provided consecutive Video and Audio Remote interpretation for mostly Health care related calls and the
  remaining calls coming from a variety of different industries. Serving as a conduit in a kinds of interpreting
  scenarios (Emergency calls, Doctor's appointment, Legal calls, utilities and more.)

Empathy, courtesy, concern and a vast technical Knowledge are to name a few some of the skills the made me standout in this industry. Caring for the resolutions of my clients concern and receiving a call was and still is my main concern.

Several commendations received from both customers and managers. Maintained a perfect attendance record.
Several certificates of recognition received for top performing and achievements in customer service.