Yusser Kalifa
Midlothian,Virginia
Summary
A Summa Cum Laude graduate of Virginia Commonwealth University with a Bachelor of Science in Health Services Management , I am deeply committed to engaging in the medical field and expanding my knowledge of the industry. My future goal is to apply to a Physician Assistant program and become a PA, where I can assist patients effectively and contribute to their care. I am dedicated to making a positive impact in the healthcare sector and look forward to opportunities that allow me to learn and grow in this vital profession.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Zombie Pizza
05.2022 - Current
- Inventory Control : Skills in managing inventory, ordering supplies, and minimizing waste to maintain cost efficiency.
- Cash Handling : Proficiency in managing cash registers, processing payments, and overseeing daily financial transactions.
- Empathy and Patience : Understanding and responding to customer needs, especially during busy periods.
- Decision-Making : Making quick, effective decisions during busy shifts to maintain operational flow.
Intern
Accessia Health
07.2023 - 10.2024
- As a member of the Accessia Health team, my role involved helping the organization with several health equity projects related to patient race/ethnicity, language, gender identity, and language application.
- I was responsible for reviewing the Patient Programs page of Accessia Health's website and reaching resources for various diagnoses, including patient advocacy organizations.
- Research NCQA standards for Health Equity Accreditation related to data collection and proper assessment of patient background.
- Develop a comprehensive list of patient resources related to rare and chronic conditions.
- Managed multiple tasks and prioritized work to meet strict timelines.
- Helped to keep data accessible and organized with consistent database updates.
Team Leader
Walk in Fix
11.2020 - 06.2023
- Conflict Resolution: Ability to fully concentrate, understand, and respond to customer needs and concerns, ensuring they feel heard and valued.
- Problem Solving: Quickly assessing situations and providing effective solutions to resolve issues or concerns.
- Time Management: Efficiently managing time to handle multiple customer interactions without compromising service quality.
- Team Collaboration : Working well with colleagues to ensure a seamless customer experience.
- Answered inbound calls to greet and assist customers with various needs and questions.
Education
Bachelor of Science - Health Services Management
Virginia Commonwealth University
Richmond, VA12-2023
Associate of Science - Health Sciences
Brightpoint Community College
Midlothian, VA06-2022
Skills
- Bilingual
- Excellent Communication
- Time Management
- Attention to Detail
- Customer Service
- Team Collaboration
Certification
- Dental Radiation Safety Certificate
- CPR Certificate
Timeline
Intern
Accessia Health
07.2023 - 10.2024
Store Manager
Zombie Pizza
05.2022 - Current
Team Leader
Walk in Fix
11.2020 - 06.2023
Bachelor of Science - Health Services Management
Virginia Commonwealth University
Associate of Science - Health Sciences
Brightpoint Community College
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