YUSUF ALI
Bronx,NY
Summary
Adaptable and reliable professional with strong administrative and customer service experience across public safety and retail environments. Proven ability to handle high-volume inquiries, maintain detailed reports, and support community operations. Committed to teamwork, clear communication, and delivering excellent service while maintaining organized and efficient workspaces.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Police Cadet
New York City Police Department (NYPD) Intern
Bronx, NY
01.2026 - Current
- Interviewed civilians to intake and document initial reports for minor cases, ensuring accurate data collection and professional community support.
- Managed incoming public inquiries on a Telephone Switchboard (T/S), effectively routing calls to appropriate personnel to enhance communication.
- Processed and filed administrative documents, ensuring accurate entry of Complaint Reports (UF-61s) and Domestic Incident Reports (DIRs) to maintain organized records.
- Supported daily office operations by assisting the team with various administrative tasks, contributing to overall workflow efficiency.
Crew Member
Dunkin' Donuts
Bronx, NY
03.2023 - 01.2026
- Provided outstanding customer service in fast-paced, high-volume environment, enhancing customer satisfaction
- Prepared and served food and beverages, ensuring adherence to quality and safety standards for customer health
- Executed cash register transactions accurately and efficiently, contributing to smooth store operations
- Supported team operations by training new employees and ensuring smooth store workflow
- Maintained a clean and organized workspace to meet company and health standards
Education
B.A. - Business Economics
The City College of New York (CCNY)
New York, NY06-2028
Central Park East High School
New York, NY06-2024
Skills
- Administrative Reporting (UF-61s, DIRs) & Data Entry
- Telephone Switchboard (T/S) Operations
- Incident reporting
- Microsoft Office, Excel, Powerpoint
- Cash Registers and POS Systems
- Time management
- Teamwork and collaboration
- Customer service and Communication
- Cleaning and sanitizing
Certification
Bloomberg Market Concepts (BMC) Certificate, Bloomberg 2025
LANGUAGES
Fluent in English and Bengali
INTERESTS
Soccer, Badminton, Gym
Timeline
Police Cadet
New York City Police Department (NYPD) Intern
01.2026 - Current
Crew Member
Dunkin' Donuts
03.2023 - 01.2026
B.A. - Business Economics
The City College of New York (CCNY)
Central Park East High School