Yusuf Hopkins
North Fort Myers,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
Work History
Store Manager
Insparations Salon & Spa
09.2018 - 07.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
Medical Screener
N.Y.C. Covid Testing Sites.
03.2020 - 12.2021
- Obtained patient vitals such as height, weight and blood pressure.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Answered questions and provided appropriate assistance and communication to callers.
- Completed intake assessment forms and filed clients' charts.
- Provided family members with general health education and tips for patient care.
- Disinfected tools, equipment and surfaces between patients.
- Interacted with insurance providers to obtain necessary documents to complete registration.
Front Desk Receptionist Supervisor
Long Island Jewish Hospital
06.2014 - 10.2021
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
No Degree -
Brason ORT
Forrist Hills N.YSkills
- Records Organization and Management
- Department Oversight
- Focus and Follow-Through
- Program Optimization
- Management Training
- Originality and Creativity
- Policies and Procedures
- Policy Development and Enforcement
- Supply Ordering
- Employee Training
Timeline
Medical Screener
N.Y.C. Covid Testing Sites.
03.2020 - 12.2021
Store Manager
Insparations Salon & Spa
09.2018 - 07.2022
Front Desk Receptionist Supervisor
Long Island Jewish Hospital
06.2014 - 10.2021
No Degree -
Brason ORT
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