Yusuf Jama
Ann Arbor,USA
Summary
Motivated professional with strong organizational and multitasking abilities, seeking to leverage skills in a challenging role. Detail-oriented and adaptable, committed to delivering high-quality support while effectively managing priorities. Eager to embrace new challenges and contribute valuable insights to drive team success.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
University Townhouses
Ann Arbor
06.2025 - 04.2026
- Managed scheduling and coordination of events for community residents.
- Supported the administrative team with daily operations and office tasks.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded to inquiries from residents, providing information and assistance promptly.
- Assisted in maintaining accurate records of resident information and requests.
- Developed communication materials for resident engagement and information sharing.
- Managed sensitive documents to protect resident information and uphold confidentiality. in an organized fashion according to established protocol.
Dispatcher
Sundus Trucking LLC
Columbus, Ohio
05.2022 - 07.2025
- Coordinated daily schedules for drivers to optimize delivery routes.
- Monitored vehicle location using GPS tracking systems.
- Communicated with drivers to ensure timely pickups and deliveries.
- Resolved customer inquiries regarding shipping statuses and logistics.
- Reviewed compliance with safety regulations and company policies.
- Collaborated with internal departments such as sales and accounting to ensure proper documentation is completed prior to shipment.
- Managed all outgoing freight by working closely with warehouse personnel to coordinate loading activities.
Pharmacy Data entry
Centene Project- Robert Half Affiliate
Ann Arbor, MI
12.2021 - 05.2022
- Entering customer and account data from source documents within time limits
- Answered questions on benefits, eligibility, claims, and prior authorization checks, ensuring accurate follow-up for providers and members
- Compiled and verified accuracy of information, sorting data to prepare for timely computer entry
- Comply with data integrity and security policies
- Maintained confidentiality of sensitive information in compliance with company policies
Customer Service Representative
Robert Half
Ann Arbor, MI
08.2021 - 12.2021
- Receive incoming calls to assist claimants about accounts
- Research claimants' accounts to relay proper information
- Look through pending cases and input appropriate information for review
- Go through the employer and claimants' responses to make proper adjustments to review
- Review confidential documents to input data into cases
- Contacted parties to gather missing information for case resolution
- Assisted with various administrative tasks as required to support team operations
Direct Care Staff
Eisenhower Center
Ann Arbor, MI
08.2018 - 08.2021
- Corrected unacceptable behavior and guided residents in adhering to house rules.
- Assisted patients with bathing, oral hygiene, grooming, feeding, and elimination.
- Help disabled older adults with their personal care in a group home setting.
- Provided bedside, personal care, and related health care tasks as directed.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Help disabled older adults with their personal care in a group home setting.
- Provided bedside and personal care to patients.
- Responded to physical, emotional, and developmental needs of patients.
Cashier/Stocker
Platt Convenience
Ann Arbor, MI
10.2019 - 11.2020
- Provided in-store support to customers for inquiries and assistance
- Performed cash register drawer counts at the end of each
- Monitored materials and supplies, and reported when stock was low
- Checked all product prices to ensure accuracy and compliance
- Checked materials and supplies, reporting low stock to maintain inventory levels
- Resolve customer complaints, guide them and provide relevant information
Education
High School Diploma -
Huron High School
Ann Arbor, MISome College (No Degree) - General Studies
Washtenaw Community College
Ann Arbor, MISkills
- Scheduling coordination
- Meeting coordination
- Office administration
- Record keeping
- Document management
- Data management
- Customer relationship management
- Regulatory compliance
- Time management
- Problem solving
- Computer skills
- Attention to detail
- Communication facilitation
- Team collaboration
- Highly organized
- Strong interpersonal skills
- Reading comprehension
References
- Provided upon request.
Timeline
Administrative Assistant
University Townhouses
06.2025 - 04.2026
Dispatcher
Sundus Trucking LLC
05.2022 - 07.2025
Pharmacy Data entry
Centene Project- Robert Half Affiliate
12.2021 - 05.2022
Customer Service Representative
Robert Half
08.2021 - 12.2021
Cashier/Stocker
Platt Convenience
10.2019 - 11.2020
Direct Care Staff
Eisenhower Center
08.2018 - 08.2021
High School Diploma -
Huron High School
Some College (No Degree) - General Studies
Washtenaw Community College