Yuusuf Ali Haji
Indianapolis,IN
Summary
At HEGAN TRANSPORT INC, I spearheaded a safety-first culture, enhancing dispatch efficiency by overhauling scheduling strategies, which significantly boosted customer satisfaction. My leadership fostered strong team collaboration, and my expertise in DOT compliance and mentoring skills ensured high performance and compliance standards.
Overview
4
4
years of professional experience
Work History
Dispatch Manager
HEGAN TRANSPORT INC
05.2020 - Current
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
- Developed clear expectations for driver performance, ensuring consistent quality across the team.
- Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Handled disciplinary actions when necessary while maintaining professionalism and fairness.
- Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
- Analyzed data from GPS tracking systems and implemented changes accordingly based on findings.
- Improved driver performance by implementing comprehensive training programs and regular evaluations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Motivated workers to exceptional performance through implementation of new strategies.
Education
Bachelor Of Business - Accounting
ALI HUSAIN
Mogadishu, Somalia 10.2013
Skills
- Transportation knowledge
- Workflow Planning
- DOT Compliance
- Fleet maintenance
- Multiple project coordination
- Employee time records
- Daily reports
- Supply Chain Understanding
- Maintenance recordkeeping
- Schedule Management
- Paperwork Processing
- Mentoring and Coaching
- Updating logs
- Dispatch Recordkeeping
- Distance Estimation
- Training and Development
- Records Maintenance
- Work Crew Dispatch
- Dispatching field personnel
- Equipment Inspection
- Service Vehicle Dispatch
- Communication Management
Timeline
Dispatch Manager
HEGAN TRANSPORT INC
05.2020 - Current
Bachelor Of Business - Accounting
ALI HUSAIN
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