Yuvraj Paliwal
Phoenix,Arizona
Summary
Dynamic hospitality professional with a proven track record at Bistro Hotel, excelling in customer service and team leadership. Enhanced operational efficiency through strategic process improvements and staff training, resulting in increased guest satisfaction. Skilled in relationship building and project management, fostering a positive environment for both patrons and employees.
Overview
2
2
years of professional experience
Work History
Manager
Bistro Hotel
05.2022 - 07.2023
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Managed staff scheduling, optimizing workforce efficiency and coverage.
- Developed training programs to enhance employee performance and service delivery.
- Implemented process improvements that increased operational efficiency by streamlining workflows.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Conducted performance evaluations, providing constructive feedback for continuous development.
- Coordinated with vendors to maintain inventory levels and quality standards for supplies.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Bartender
Playboy Club
02.2021 - 04.2022
- Crafted and served a diverse range of cocktails, enhancing customer satisfaction and experience.
- Managed inventory levels, ensuring timely restocking of supplies to meet demand.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Trained new staff on cocktail preparation techniques and bar operations for improved efficiency.
- Collaborated with kitchen staff to coordinate food pairings with beverage offerings for enhanced customer experience.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Bachelor of Science - Information Technology
Arizona State University
Tempe, AZ08-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Project management
- Operations management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Clear communication
Timeline
Manager
Bistro Hotel
05.2022 - 07.2023
Bartender
Playboy Club
02.2021 - 04.2022
Bachelor of Science - Information Technology
Arizona State University