Yuxiana Soto
Miami,FL
Summary
Customer-focused Maitre D' with 3 years of experience building fine dining restaurant environments that delight guests and foster loyalty. Detail-oriented and observant leader with exceptional communication skills and proven history of developing and retaining engaged and proficient team members. Driven to stay ahead of restaurant trends and offer superior service for guests and restaurant management.
Overview
4
4
years of professional experience
Work History
Restaurant Hostess
Guard And Grace
Denver , CO
09.2024 - Current
- Directed patrons to lounges and waiting areas.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Maitre D'
Dirty French Steakhouse
Miami, FL
03.2023 - 09.2024
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Provided seating arrangements for guests according to their needs and preferences.
- Resolved customer complaints or disputes in a professional manner while maintaining positive relationships with patrons.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Recognized WTW, VIP and ZZ’s Members upon arrival and provided them with personalized attention throughout their visit.
- Worked in close collaboration with reservations team members to ensure customers received high-quality service
Restaurant Hostess
Nusr-et Steakhouse
Miami, FL
01.2022 - 12.2022
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Restaurant Waiter
Francisca Restaurant
Miami, FL
03.2021 - 03.2022
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
Education
High School Diploma -
Colegio Iberoamericano
Venezuela08-2018
Skills
- Guest Relations
- Team Management
- Reservation Management
- Strong leadership
- Guest Engagement
- Event Planning
- Customer Service
Timeline
Restaurant Hostess
Guard And Grace
09.2024 - Current
Maitre D'
Dirty French Steakhouse
03.2023 - 09.2024
Restaurant Hostess
Nusr-et Steakhouse
01.2022 - 12.2022
Restaurant Waiter
Francisca Restaurant
03.2021 - 03.2022
High School Diploma -
Colegio Iberoamericano