YVAH BILAL
Brooklyn
Summary
Dedicated service coordinator with expertise in case management and client advocacy. Skilled in developing personalized care plans and collaborating with multidisciplinary teams to enhance service delivery. Committed to fostering positive client relationships and ensuring access to essential resources.
Overview
16
16
years of professional experience
Work History
Service Coordinator
Achieve Beyond Pediatric Therapy & Autism Services
Forest Hills
05.2024 - 04.2025
- Coordinated scheduling for family support services and educational programs, enhancing access for families.
- Communicated with families to assess needs and provide appropriate resources.
- Advocated for families to secure necessary services and support programs, improving service delivery outcomes.
- Managed documentation for client intake and service delivery processes.
- Maintained accurate records using client management software systems.
- Maintained accurate records of services provided for each client.
- Followed up with technicians and managers to receive and communicate status updates.
- Compiled monthly reports detailing service activities to inform program effectiveness and adjustments.
Case Manager
Sunnyside Community Services
Sunnyside
01.2023 - 04.2025
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Coordinated client assessments to identify needs and resources, enhancing service delivery.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Developed personalized care plans based on client goals and situations.
- Developed individualized care plans with input from clients and their families.
- Monitored client progress and adjusted care plans to align with evolving needs.
- Collaborated with healthcare providers to ensure comprehensive client services.
- Facilitated communication among clients, families, caregivers, and social services to effectively meet client needs.
- Advocated for client needs within multidisciplinary teams and community organizations.
- Educated clients on available community resources and services.
- Maintained detailed case records to ensure compliance with regulations and standards.
Service Coordinator
Up Wee Grow
02.2023 - 05.2024
- Coordinated service schedules and appointments with clients.
- Maintained accurate records of services provided for each client.
- Developed training materials to enhance service coordination processes.
- Prepared detailed reports on quality assurance metrics to support service delivery improvements.
- Conducted regular meetings with departmental staff to discuss current initiatives and projects.
- Supported field technicians during service visits.
- Collaborated with other departments to facilitate successful project completion.
Case Manager
Coney Island Hospital Residential
Brooklyn
11.2016 - 11.2022
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Facilitated client transitions to appropriate service providers based on individual progress and specific needs.
- Linked clients to social services, health care providers, and governmental agencies, facilitating access to resources that support individual autonomy.
- Cultivated trusting relationships with social services, health care providers, and governmental agencies, enhancing collaboration for client support.
- Reviewed treatment plans against individual goals and healthcare standards.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
- Planned and administered budgets for programs and support services, ensuring effective allocation of resources.
Case Management Specialist
Heart to Heart International
Brooklyn
03.2013 - 06.2016
- Developed comprehensive client-driven case plan with short and long-term goals.
- Coordinated ongoing case management services to enhance client outcomes and achieve stabilization goals.
- Assessed functional status, activity, acuity, and self-management levels to ensure appropriate care referrals.
- Participated in case conferences with multi-disciplinary team to discuss client care planning and progression.
- Collaborated with local service providers, outreach workers, case managers, and agencies to streamline access to services for members.
- Performed audits of objectives and case progression for case management team.
- Protected patient data in alignment with HIPAA privacy protocols.
Public Relations Specialist
Chantel Christie
08.2013 - 09.2014
- Delivered program information to public by preparing and presenting press releases, conducting media campaigns, and maintaining program-related websites to enhance awareness and engagement.
- Coached client representatives on effective communication strategies to strengthen relationships with public and employees.
- Identified customer needs through market research and analysis, developing strategies to address those needs proactively.
- Identified customer needs through market research and analysis.
- Designed web and other content, including monthly newsletters and promotional calendars.
Assistant Group Leader
Block Institute
06.2009 - 06.2011
- Managed classroom of 10-15 developmentally disabled adults, fostering a supportive learning environment.
- Outlined daily activities for developmentally disabled adults to promote structured engagement and skill development.
- Drove group outings, ensuring safety and enriching experiences for participants.
Education
Esthetics Licensing -
Atelier Esthetique Institute
01-2018
Bachelors of Science - Social Services
Medgar Evers College of The City University of New York
Brooklyn, NY01-2010
EKG Technician -
The Manhattan Institute
01-2007
Phlebotomy Technician -
The Manhattan Institute
01-2007
Skills
- Case Planning
- Service Referrals
- Needs assessment
- Case tracking
- Customer Service
- Complaint resolution
- Customer relations
- Administrative Support
- Scheduling and Calendar Management
- Appointment Scheduling
- Calendar Management
- Microsoft Office
- Records Management
- Time management
- Community Outreach
- Database management
- Communication skills
Languages
Spanish
Limited
Haitian-Creole
Full Professional
Timeline
Service Coordinator
Achieve Beyond Pediatric Therapy & Autism Services
05.2024 - 04.2025
Service Coordinator
Up Wee Grow
02.2023 - 05.2024
Case Manager
Sunnyside Community Services
01.2023 - 04.2025
Case Manager
Coney Island Hospital Residential
11.2016 - 11.2022
Public Relations Specialist
Chantel Christie
08.2013 - 09.2014
Case Management Specialist
Heart to Heart International
03.2013 - 06.2016
Assistant Group Leader
Block Institute
06.2009 - 06.2011
Esthetics Licensing -
Atelier Esthetique Institute
Bachelors of Science - Social Services
Medgar Evers College of The City University of New York
EKG Technician -
The Manhattan Institute
Phlebotomy Technician -
The Manhattan Institute