Hi, I’m
LAISHA BARROSO
SAN FRANCISCO ,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
5
years of professional experience
Work History
The North Face
Assistant Store Manager
06.2023 - Current
Job overview
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
The North Face
Supervisor
11.2021 - 06.2023
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Interviewed, hired and trained new employees for production positions.
Work Study
Photography Lab Technician
09.2022 - 05.2023
Job overview
- File Management
- Organize Photography Equipment
- Live Stream Management
- Education Assistant
The North Face
Sales Associate
08.2021 - 11.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
The North Face
Sales Associate
09.2019 - 08.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Academy of Art UniversitySan Francisco, CA
Bachelor of Arts from ART
06.2024
Gavilan CollegeGilroy, CA
No Degree from ART
06.2020
Gilroy High SchoolGilroy, CA
High School Diploma
06.2019
Skills
- Self Motivated
- Organization
- Customer Experience
- Recruiting and Hiring
- Shipment Receiving
- Multidisciplinary Team Leadership
- Cash Handling and Reconciliation
- Retail Knowledge
- Delegation and Supervision
Timeline
Assistant Store Manager
The North Face
06.2023 - Current
Photography Lab Technician
Work Study
09.2022 - 05.2023
Supervisor
The North Face
11.2021 - 06.2023
Sales Associate
The North Face
08.2021 - 11.2021
Sales Associate
The North Face
09.2019 - 08.2021
Academy of Art University
Bachelor of Arts from ART
Gavilan College
No Degree from ART
Gilroy High School
High School Diploma