Yvanna Marcano Buret
Bethlehem,PA
Summary
Dynamic Human Resources Analyst with a proven track record at Electricity Distribution, excelling in talent management and compensation analysis. Adept at enhancing productivity through strategic recommendations and fostering team success via mentoring. Recognized for improving recruitment processes and maintaining optimal staffing levels, driving organizational growth and efficiency.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Sales Agent
Alex Diamond Jewelry
Allentown
10.2025 - 01.2026
- Assisted customers in selecting jewelry based on personal style and preferences.
- Provided exceptional customer service to build lasting client relationships.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Collaborated with team to ensure efficient service during peak hours.
Human Resources Analyst
Electricity Distribution
Santo Domingo
09.2022 - 03.2025
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Helped solve diverse program problems with in-depth analysis.
- Recommended process improvements to continually identify, analyze, and fix constraints and challenges.
Sales Administrative Coordinator
Alorica
Santo Domingo
06.2021 - 09.2022
- Contributed to territory expansion initiatives through diligent prospecting efforts that uncovered new business opportunities.
- Enhanced communication between sales team members and clients, ensuring prompt and accurate responses to inquiries.
- Handled sensitive financial data such as expense reports and commission payments, ensuring accurate processing in a timely manner.
Sales Representative Team Leader
Veltrex
Santo Domingo
11.2019 - 06.2021
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Set and achieved company defined sales goals.
Education
BBA - Business Administration
Autonomous University of Santo Domingo
Dominican Republic12-2020
Skills
- Compensation analysis
- Training development
- Talent management
- Mentoring and coaching
- Customer relationship management
- Excellent communication skills
Software
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Teams
Languages
- Spanish
- English
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
Voxy Proficiency Achievement Certificate, June 2024
Timeline
Sales Agent
Alex Diamond Jewelry
10.2025 - 01.2026
Human Resources Analyst
Electricity Distribution
09.2022 - 03.2025
Sales Administrative Coordinator
Alorica
06.2021 - 09.2022
Sales Representative Team Leader
Veltrex
11.2019 - 06.2021
BBA - Business Administration
Autonomous University of Santo Domingo