Yvanna Jane Gonzales
Cedrus Circle, Anchorage,Alaska
Summary
Motivated to be part of a company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.
Overview
5
5
years of professional experience
Work History
End User Support Associate
SAP Concur Philippines
Makati City, Philippines
07.2022 - 09.2024
- Assists company employees (end users) who are using the Concur platform by providing technical support, troubleshooting issues, answering questions about features and functionality, and generally guiding them through the process of using the expense, travel, or invoice management system within Concur, often through phone calls, emails, or online chat.
Freelancer OPS Team
Health Elements Incorporated
, Philippines
11.2020 - 07.2022
- Managed day-to-day activities of a business to ensure it runs smoothly and efficiently.
- Worked part-time in guiding the company's employees to be tested for COVID.
- We ensure that there is a smooth flow to avoid the place being crowded for minimal contact.
- Double-check who registered and who is scheduled to be tested on such date and time.
Contractual Encoder
Precious Pages Corporation
Quezon City, Philippines
11.2019 - 01.2020
- Worked part-time at the company to finish a specific task in encoding company's data, employees' salaries, bonuses and attendance.
Education
High School Diploma -
University of The East
105 Samson Rd, Caloocan, Metro Manila, Philippines04-2019
Skills
- Willing to be trained
- Good multitasking skills
- Attentive
- Documentation skills
- Call center experience
- Dedicated to provide best outcome
- Customer support
- Technical assistance
- Recordkeeping skills
Personal Data
Nickname: Yvanna
Age: 24
Date of Birth: November 19, 2000
Civil Status: Single
Timeline
End User Support Associate
SAP Concur Philippines
07.2022 - 09.2024
Freelancer OPS Team
Health Elements Incorporated
11.2020 - 07.2022
Contractual Encoder
Precious Pages Corporation
11.2019 - 01.2020
High School Diploma -
University of The East