Yvelise Vasquez
Ocean ,NJ
Summary
A highly dedicated, focused and reliable professional recognized for fostering teamwork. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships. I am eager to bring to bring my skills and positive attitude to your team.
Overview
13
13
years of professional experience
Work History
Inbound Cost Center Representative
New Jersey Natural Gas
04.2023 - Current
- Assist customers with inquiries, providing accurate information regarding their accounts in a professional manner.
- Provide accurate and complete information to customers by using the right tools, processes, and procedures.
- Handle customer complaints with empathy while providing appropriate solutions to their concerns.
- Collaborated with team members to address customer needs and resolve issues promptly.
- Meet performance metrics such as average handle time, quality, and customer satisfaction.
- Enhanced company reputation by providing exceptional customer service and support.
- Adhere to call center policy and procedures.
Confidential Secretary for Human Resources
Long Branch Board Of Education
08.2017 - 04.2023
- Managed scheduling and calendar coordination for executive leadership.
- Prepared and edited correspondence, reports, and meeting minutes to ensure clarity and accuracy.
- Collaborated with cross-functional teams to streamline communication processes across departments.
- Maintained confidential files and records, adhering to data protection regulations and best practices.
- Promoted a positive work environment through clear communication, teamwork, and a proactive approach to addressing issues.
Bank Teller
TD Bank
02.2013 - 06.2017
- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, providing detailed information and resolving issues promptly.
- Maintained cash drawer accuracy through diligent record-keeping and regular reconciliation.
- Assisted new tellers on operational procedures and customer service best practices, enhancing team performance.
Education
Associate of Science - Applied Sciences
Brookdale Community College
Lincroft, NJ05-2013
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Ability to work independently and as a collaborative team member
- Effective multi tasker
- Effective and professional communication skills
Languages
Spanish
Timeline
Inbound Cost Center Representative
New Jersey Natural Gas
04.2023 - Current
Confidential Secretary for Human Resources
Long Branch Board Of Education
08.2017 - 04.2023
Bank Teller
TD Bank
02.2013 - 06.2017
Associate of Science - Applied Sciences
Brookdale Community College