Yvelisse Novas
Miami,Florida
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Mayfair Hotel
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver
Uber
02.2017 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Server
Irish Pub & Sports Grill
06.2011 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Manager
Restaurant
01.2004 - 01.2010
Education
Optometry
Miami Dade College
Miami, FLBusiness Administration
Boriqua College
The Bronx, NY08.2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Complaint resolution
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Call management
- Team development
- Documentation
- Customer relationship management (CRM)
Accomplishments
Bilingual
Languages
English
Full Professional
Timeline
Driver
Uber
02.2017 - Current
Server
Irish Pub & Sports Grill
06.2011 - 01.2017
Manager
Restaurant
01.2004 - 01.2010
Customer Service Representative
Mayfair Hotel
Optometry
Miami Dade College
Business Administration
Boriqua College