Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yvelisse Novas

Miami,Florida

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Mayfair Hotel
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Driver

Uber
02.2017 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Server

Irish Pub & Sports Grill
06.2011 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Manager

Restaurant
01.2004 - 01.2010

Education

Optometry

Miami Dade College
Miami, FL

Business Administration

Boriqua College
The Bronx, NY
08.2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Complaint resolution
  • Microsoft Excel
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Call management
  • Team development
  • Documentation
  • Customer relationship management (CRM)

Accomplishments

Bilingual

Languages

English
Full Professional

Timeline

Driver

Uber
02.2017 - Current

Server

Irish Pub & Sports Grill
06.2011 - 01.2017

Manager

Restaurant
01.2004 - 01.2010

Customer Service Representative

Mayfair Hotel

Optometry

Miami Dade College

Business Administration

Boriqua College

Similar Profiles

CREATE PROFILE
Yvelisse Novas