Yvenika Marcelus-Antoine
Spring Valley,NY
Summary
Proven to enhance patient experience at Montefiore Einstein through exceptional multitasking and customer service skills. Expert in EPIC/EMR, adept at reducing wait times by over 30%, and maintaining HIPAA compliance. Fluent in multiple languages, excels under pressure, fostering trust and efficiency in fast-paced medical settings.
Overview
9
9
years of professional experience
Work History
Medical Office Assistant
Montefiore Einstein
327 Route 59 Airmont
02.2024 - Current
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Restaurant Cashier
Yoffee Coffee
Monsey
09.2020 - 05.2024
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Collaborated with team members to ensure optimal efficiency during peak dining hours.
Medical Receptionist/ Medical Assistant
S & A Medical
Spring Valley, NY
09.2017 - 11.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Home Health Aide
Private Care
Suffern, NY
02.2016 - 06.2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Pain Management Receptionist
Balm Of Gilead
Spring Valley, NY
05.2017 - 12.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Promoted a positive healing environment through effective pain management techniques tailored to each patient''s unique tolerance levels.
- Enhanced pain management strategies by consistently evaluating the effectiveness of interventions and adjusting treatment approaches accordingly.
- Developed personalized pain management plans, effectively reducing discomfort and promoting faster healing.
Education
Certificate - PCA
Hamaspik Home Care
5 Perlman Drive Spring Valley06.2024
Certified EKG Technician - EKG
Rockland Community College
Suffern, NY05.2024
Associate Of Arts And Sciences - Liberal Arts Humanities And Social Sciences
Rockland Community College
Suffern, NY05.2021
Skills
Multitasking Abilities
Customer Service
Flexible and Adaptable
Knowledge in EPIC/ EMR
Organizational skills
Work well under pressure
Multilingual
Timeline
Medical Office Assistant
Montefiore Einstein
02.2024 - Current
Restaurant Cashier
Yoffee Coffee
09.2020 - 05.2024
Medical Receptionist/ Medical Assistant
S & A Medical
09.2017 - 11.2021
Pain Management Receptionist
Balm Of Gilead
05.2017 - 12.2018
Home Health Aide
Private Care
02.2016 - 06.2019
Certificate - PCA
Hamaspik Home Care
Certified EKG Technician - EKG
Rockland Community College
Associate Of Arts And Sciences - Liberal Arts Humanities And Social Sciences
Rockland Community College