Yves Hategekimana
Dallas,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
PSA
Prospect Airport Services
Salt Lake City, UT
01.2024 - Current
- Greeted passengers and assisted with check-in procedures.
- Conducted pre-flight security checks on passengers and baggage.
- Built and maintained productive relationships with employees.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Package Handler
DHL Supply Chain
Salt Lake City, UT
11.2023 - 12.2023
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Resolved conveyor system issues by clearing jams and blockages.
- Labeled parcels accurately according to company guidelines.
- Picked products using RF scanner to fill orders.
- Packed boxes and stock using organizational guidelines.
- Organized packages according to type, size, destination, and other specifications.
Forklift Operator
WORLDPAC
Dallas, TX
09.2021 - 09.2023
- Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
- Packaged, labeled and tagged goods before transfer.
- Tied and secured loads to prevent shifting or damage to items.
- Ensured safety procedures were followed when operating forklifts.
- Inspected product load for accuracy to foster timely and complete delivery.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Customer Service Associate Cashier
LaMadeliene Cafe
Dallas, TX
04.2019 - 12.2019
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Issued receipts, refunds, credits or change due to customers.
Forklift Operator
Dhl Henkel
Salt Lake City
06.2024 - 01.2025
Education
High School Diploma -
Emmett J Conrad High School
Dallas, TX06-2020
Some College (No Degree) - Electrical Engineering
Richland College
Dallas, TXSkills
- Customer Service Excellence
- Front desk agent Support
- Customer Relations
- Friendly, Positive Attitude
- Public Speaking
Timeline
Forklift Operator
Dhl Henkel
06.2024 - 01.2025
PSA
Prospect Airport Services
01.2024 - Current
Package Handler
DHL Supply Chain
11.2023 - 12.2023
Forklift Operator
WORLDPAC
09.2021 - 09.2023
Customer Service Associate Cashier
LaMadeliene Cafe
04.2019 - 12.2019
High School Diploma -
Emmett J Conrad High School
Some College (No Degree) - Electrical Engineering
Richland College