Yves Mingiedi
Aurora,Colorado
Summary
In search of employment as a network Engineer / Technician / Analyst /Network Adm / Noc Technician where and I can utilize my critical thinking and problem solving skills. I am passionate to work in the field and would to be employed with an organization that would allow me to became an integral part of its growth. I am a Cisco Certified Network associate, self-motivated, highly result-oriented with proven analytical skills.
Overview
8
8
years of professional experience
Work History
TECHNICAL SUPPORT REPRESENTATIVE
Lumen Technologies
Broomfield, CO
09.2023 - Current
- Answering phone calls and providing a professional customer service.
- Fixing phone line and wifi connection remotely.
- Troubleshot customer inquiries related to software and hardware issues
- Provided technical assistance to customers through phone, email and chat support
- Resolved escalated customer service issues in a timely manner
- Collaborated with other departments such as sales, marketing, engineering., as required
- Using Salesforce to create a dispatch ticket
- Performed regular maintenance checks on customers' systems.
NETWORK ENGINEER 1
Shamrock Food
Aurora, Colorado
02.2022 - 09.2023
- Troubleshooting and resolving complex network issues.
- Knowledge of Cisco switch and router configurations.
- Testing and and configuring software and maintain repair hardware and peripheral devices (Computer, Mobile Device..etc)
- Active Directory ( Reset and Create users accounts...etc)
- Knowledge in Ethernet and OSI Model layers(L1,L2,L3)
- Walked customers through common phone hardware and software configurations to maximize service functionality
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- ServiceNow Ticketing system
- Communicating with users and vendors in a repair situation.
SALES ASSOCIATE
Swire Coca-Cola
Denver, Colorado
01.2019 - 01.2022
- Prepared merchandise for sales floors by pricing and tagging
- Help customers locate products and check the store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Prepared large cash deposits with zero discrepancies
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
ASSEMBLER TECHNICIAN
TruStile Doors
Denver, Colorado
12.2016 - 01.2019
- In charge of use PPP (personal protection equipment
- Work from layout drawing, point-to-point wire list and wiring schematics
- Install electrical and electronic parts and hardware in housings or assemblies
- Using soldering equipment and hand tools.
HELP DESK TECHNICIAN
Infoset
Kinshasa, Republic Democratic of Congo
08.2016 - 11.2016
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Patched software and installed new versions to eliminate security problems and protect data
- Activated accounts for clients interested in new services
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
Education
HIGH SCHOOL DIPLOMA -
Lumumba Institute high school
ASSOCIATE DEGREE: ELECTRICITY AND ELECTRONIC -
ISTA College (D.R Congo)
CISCO CERTIFIED NETWORK ASSOCIATE - CCNA -
Community College of Aurora
Skills
- Cisco Switches hardware (1900, 2950, 2960)
- Cisco Routers hardware (2811, 2901, 2911)
- Knowledge of the following protocols: OSPF, RIP, VTP, STP/RSTP, CDP, NTP, VLAN, HSRP, NAT, Ether-channel, ACL, IPv4/IPv6, DNS, DHCP, FTP, TFTP, IP, ARP, ICMP, TCP, UDP, PPP, HDLC, Wireless Networks and security, basic cloud computing understanding
- Knowledge of Cisco devices (Routers and Switches) hardening best practices
- Knowledge of DHCP, DNS, FTP, and TFTP servers
- Better understanding of IPv4/IPv6 access-lists and NATing (static, dynamic, and PAT)
- Proficiency in performing IPv4/IPv6 subnetting
- Proficiency to configure and troubleshoot switching
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
TECHNICAL SUPPORT REPRESENTATIVE
Lumen Technologies
09.2023 - Current
NETWORK ENGINEER 1
Shamrock Food
02.2022 - 09.2023
SALES ASSOCIATE
Swire Coca-Cola
01.2019 - 01.2022
ASSEMBLER TECHNICIAN
TruStile Doors
12.2016 - 01.2019
HELP DESK TECHNICIAN
Infoset
08.2016 - 11.2016
HIGH SCHOOL DIPLOMA -
Lumumba Institute high school
ASSOCIATE DEGREE: ELECTRICITY AND ELECTRONIC -
ISTA College (D.R Congo)
CISCO CERTIFIED NETWORK ASSOCIATE - CCNA -
Community College of Aurora
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