Summary
Overview
Work History
Education
Skills
Previous Experience
Languages
Timeline
Generic

Yves Mingiedi

Aurora,Colorado

Summary

Network Engineer/Technician and Cisco Certified Network Associate (CCNA) with an Associate degree and 2 years 9 months of network operations center, engineering, and support experience. Has a good understanding of TCP/IP and OSI networking models, a breadth of experience with various network products, technologies and protocols, including monitoring, routing, switching, subnetting, wireless, security, and use of ServiceNow and Salesforce for handling tickets, dispatching, and managing to resolution. Self-motivated and highly result-oriented with proven analytical skills. Resides in Aurora, CO, is a Permanent US Resident (Green Card Holder), available with a 2-week notice, and committed to working night/evening shifts including weekends.

Overview

4
4
years of professional experience

Work History

Network Operations Center Engineer

Lumen Technologies
11.2023 - Current
  • Answer customer (residential, business, and government) phone calls, give the best customer service, escalate/resolve issues in a timely manner, and use Salesforce to create tickets and dispatch service.
  • Provide technical assistance to customers through phone, email, and chat support.
  • Troubleshoot and resolve customer inquiries related to software and hardware issues.
  • Fix phone line and WIFI connections remotely.
  • Use Command line to configure devices (Cisco, Fortinet, etc.).
  • Collaborate with other departments such as sales, marketing, and engineering, as required.
  • Perform regular maintenance checks on customers' systems.
  • Gained knowledge and adhered to NAT, QoS, etc.
  • Gained basic experience with Cisco ASA firewall.

Order Selector/Food Runner

Shamrock Food
08.2021 - 11.2023
  • Assisted in training new team members on service standards and operational procedures.
  • Operated forklifts and pallet jacks for efficient order selection and inventory management.
  • Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
  • Collaborated with fellow Order Selectors to ensure efficient workflow during high-volume periods.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.

Education

Cisco Certified Network Associate (CCNA) -

Community College Of Aurora
Aurora, CO
04.2023

Associate Degree - Electricity and Electronics

ISTA College
01.2015

High School Diploma -

Lumumba Institute
Kinshasa DRC
07-2012

Skills

  • Good understanding of TCP/IP and OSI networking models
  • Proficiency to configure and troubleshoot routing protocols such as OSPF and RIPv2
  • Proficiency to configure and troubleshoot switching technologies: VLANs, Port Security, VLAN port assignment, and Trunking
  • Proficiency in performing IPv4/IPv6 subnetting, with understanding of IPv4/IPv6 access-lists and NATing (static, dynamic, and PAT)
  • Knowledge of DHCP, DNS, FTP, and TFTP servers
  • Knowledge of Cisco devices (Routers and Switches) hardening best practices
  • Knowledge of the following protocols: OSPF, RIP, VTP, STP/RSTP, CDP, NTP, VLAN, HSRP, NAT, Ether-channel, ACL, IPv4/IPv6, DNS, DHCP, FTP, TFTP, IP, ARP, ICMP, TCP, UDP, PPP, HDLC, wireless networks, and security
  • Basic understanding of cloud computing
  • Cisco Routers hardware (2811, 2901, 2911)
  • Cisco Switches hardware (1900, 2950, 2960)
  • ServiceNow and Salesforce for handling incidents and ticketing

Previous Experience

  • Retail Sales, Assembly Technician, and Help Desk
  • Additional details available upon request

Languages

English
Full Professional
French
Native or Bilingual

Timeline

Network Operations Center Engineer

Lumen Technologies
11.2023 - Current

Order Selector/Food Runner

Shamrock Food
08.2021 - 11.2023

Associate Degree - Electricity and Electronics

ISTA College

Cisco Certified Network Associate (CCNA) -

Community College Of Aurora

High School Diploma -

Lumumba Institute

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