Willie Pryor
Lauderhill,FL
Summary
Experienced NOC Engineer with proven skills in system security and troubleshooting. In-depth understanding of IT systems and networks, working tirelessly to improve route performance. Interacts regularly with clients, documenting services provided and issues addressed.
Motivated and detail-oriented with natural aptitude for problem-solving and technical troubleshooting. Possesses foundational knowledge in network configurations and protocols, combined with proficiency in network monitoring tools and basic scripting. Capable of ensuring seamless network operations and contributing to optimal network performance.
Experienced with network infrastructure management, monitoring, and troubleshooting. Utilizes in-depth knowledge of network protocols and tools to maintain system performance and reliability. Track record of ensuring network stability and efficiency through proactive issue resolution and constant system vigilance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Network Operations Center Analyst
MTN Satellite Communications
10.2019 - Current
- Continuously monitor network systems, servers, and applications using specialized tools to identify and address potential issues.
- Ensure high availability and performance of the network by proactively detecting outages, latency issues, or other anomalies.
- Respond to alerts and incidents quickly, diagnosing and resolving issues to minimize downtime.
- Escalate unresolved or critical issues to senior engineers, vendors, or other teams as necessary.
- Coordinate and track resolution efforts to ensure timely and efficient incident handling.
- Perform routine maintenance tasks, including firmware updates, software patches, and system backups.
- Support the deployment and configuration of network devices and systems.
- Assist in maintaining network security by monitoring for threats and applying appropriate responses.
- Maintain detailed logs of incidents, resolutions, and system performance metrics.
Generate regular reports on network health, incident trends, and improvement opportunities. - Work closely with cross-functional teams to implement network changes, upgrades, and optimizations.
- Provide updates and insights to stakeholders during outages or service-impacting events.
- Diagnose hardware and software issues affecting the network and provide timely solutions.
- Assist end-users and teams with network-related problems and provide guidance when needed.
HughesNet Network Engineering Consultant
TeleperformanceUSA
09.2018 - 10.2019
- Assess client requirements and design tailored network solutions, including LAN, WAN, WLAN, and cloud-based systems.
- Perform in-depth troubleshooting and resolve complex network issues to minimize downtime.
- Conduct network performance analysis and optimization to ensure high availability and efficiency.
- Stay updated on emerging networking technologies and trends, recommending upgrades and improvements as needed.
- Manage network migrations, upgrades, and deployments with minimal disruption to client operations.
- Analyze and resolve complex network issues, ensuring minimal downtime and optimal performance.
- Monitor and fine-tune network performance, addressing latency, bandwidth, or signal quality issues.
- Collaborate with field teams and engineering resources to resolve escalated problems.
HughesNet Field Service Support
TeleperformanceUSA
02.2015 - 09.2018
- Assist field technicians in troubleshooting and resolving technical issues during installations and repairs.
- Provide real-time guidance on equipment configurations, signal optimization, and network connectivity problems.
- Analyze diagnostic data from tools and systems to identify root causes of issues.
- Ensure field technicians have the necessary tools, documentation, and technical resources for successful service calls.
- Coordinate with logistics teams to address equipment shortages or replacements.
- Schedule and prioritize technician assignments based on urgency and customer needs.
- Monitor service requests and system performance to identify trends or recurring issues.
- Escalate complex problems to higher-level support teams or engineering as necessary.
- Document support interactions and solutions for future reference.
- Provide training and updates to field technicians on new tools, equipment, and troubleshooting techniques.
Develop and maintain comprehensive support documentation, including installation guides and troubleshooting manuals. - Occasionally assist with escalated customer concerns related to field operations.
- Act as a liaison between customers, field technicians, and HughesNet support teams to resolve service issues efficiently.
- Ensure all field operations align with HughesNet's quality and safety standards.
- Stay updated on company policies, technology updates, and industry best practices.
HughesNet Enterprise Technical Support
TeleperformanceUSA
01.2012 - 01.2015
- Diagnose and resolve technical issues related to HughesNet enterprise satellite internet services, including connectivity, bandwidth, and hardware problems.
- Collaborate with field technicians and engineering teams to resolve complex network and system issues.
- Serve as the primary point of contact for enterprise customers for technical support needs.
- Provide clear and concise guidance on system operations, troubleshooting, and best practices.
- Deliver timely updates and detailed explanations of resolutions for service incidents.
- Monitor enterprise network performance to identify potential issues proactively.
- Use diagnostic tools to ensure system health and optimize performance.
- Conduct periodic system checks and maintenance tasks to minimize downtime.
- Maintain detailed logs of technical issues, resolutions, and customer interactions.
- Contribute to the development of technical documentation and support guides.
Education
Bachelor of Science - Psychology
Ferrum College
Ferrum, VA12-2004
Associate of Science - Information Technology
Ferrum College
Ferrum, VA12-2004
High School Diploma -
Eastside High School
Gainesville, FL1996
Skills
- TCP/IP, UDP, DNS, DHCP, ARP, NAT, BGP, OSPF, MPLS, and VLANs
- Understanding of the OSI and TCP/IP models
- Hands-on experience with routers, switches, firewalls, access points, and modems
- Configuration and troubleshooting of Cisco, Juniper, or similar devices
- Familiarity with security tools like Fortinet, Palo Alto, or Check Point
- Basic understanding of Windows, Linux/Unix operating systems, and Active Directory
- Knowledge of server configurations, backups, and updates
- Familiarity with cloud platforms (AWS, Azure, Google Cloud)
- Basic understanding of virtualization technologies like VMware, Hyper-V, or KVM
- Basic proficiency in Python, Bash, or PowerShell for automating tasks
- Familiarity with configuration management tools (Ansible, Puppet)
- Ability to quickly diagnose and resolve network issues, minimizing downtime
- Analyze logs, performance metrics, and traffic patterns to identify bottlenecks or anomalies
- Assess complex situations and determine optimal solutions under pressure
Professional References
Evner Francois
NOC Lead L3
MTN Satellite Communications
(954)-330-6545
evner.francois@mtnsat.com
Professional Colleague
Certification
- Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
- Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET)
- Peplink Certified Sales Specialist (PCSS)
- Peplink Certified Associate (PCA)
- Comptia A+ Certified
- Cisco CCNA 301-302 Certified
- GVF Installer Certified
Timeline
Network Operations Center Analyst
MTN Satellite Communications
10.2019 - Current
HughesNet Network Engineering Consultant
TeleperformanceUSA
09.2018 - 10.2019
HughesNet Field Service Support
TeleperformanceUSA
02.2015 - 09.2018
HughesNet Enterprise Technical Support
TeleperformanceUSA
01.2012 - 01.2015
High School Diploma -
Eastside High School
- Palo Alto Networks Certified Cybersecurity Associate (PCCSA)
- Palo Alto Networks Certified Cybersecurity Entry-level Technician (PCCET)
- Peplink Certified Sales Specialist (PCSS)
- Peplink Certified Associate (PCA)
- Comptia A+ Certified
- Cisco CCNA 301-302 Certified
- GVF Installer Certified
Bachelor of Science - Psychology
Ferrum College
Associate of Science - Information Technology
Ferrum College
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