YVETHIA WILLIAMS
Washington,DC
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Commi ed to executing sales, service and customer experience initiatives driving strong sales.
Overview
9
9
years of professional experience
Work History
Front End Supervisor
CVS Pharmacy
Washington, DC
08.2022 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
Store Support Associate
Whole Foods Market Inc
11.2021 - 06.2023
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment
- Answered telephone to give callers store information and look up order details
- Recommended merchandise to customers based on needs and preferences
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers and responded to informational requests
- Greeted customers promptly and responded to questions.
Front Desk Supervisor
Intercontinental Hotels Group
03.2018 - 11.2021
- Managed guest check-in and check-out procedures, reservations and payments
- Corrected guest issues promptly with knowledgeable and friendly service
- Managed customer complaints and rectified issues to complete satisfaction
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Maintained important files, running reports and delivering updates on occupancy and revenue
- Created and optimized employee schedules for shift coverage
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
- Balanced hotel accounts at end of each shift.
Bakery Clerk
Safeway
02.2015 - 03.2018
- Arranged baked goods in a ractive displays inside bakery cases to increase sales
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
- Greeted incoming patrons, offered menu advice and documented order details and special preferences
- Operated POS system to process bakery sales transactions
- Replenished bakery cases and faced products throughout each shift
- Adhered to food safety protocols to protect customers.
Education
GED - undefined
Laurel, Md04.1989
Skills
- POS System Operation
- Product Demonstrations
- Store Policies and Procedures
- Customer Service
- Decision Making
- Staff Support
Timeline
Front End Supervisor
CVS Pharmacy
08.2022 - Current
Store Support Associate
Whole Foods Market Inc
11.2021 - 06.2023
Front Desk Supervisor
Intercontinental Hotels Group
03.2018 - 11.2021
Bakery Clerk
Safeway
02.2015 - 03.2018