Therese Warner
Arden,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking Sales Associate , Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
30
30
years of professional experience
Work History
Sales Associate/Front End Supervisor
Target
Roseville, MN
09.1993 - 12.2023
- Greeted customers and provided exceptional customer service.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Used technology resources to assist customers in locating and selecting items.
Help Desk Support Specialist
Supply Technologies
Brooklyn Center, MN
05.1997 - 12.2020
- Provided technical assistance and troubleshooting for customers with hardware, software, and network issues.
- Opened service tickets for clients, documenting user information and description of problem.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Supported customers with password resets and account customization.
Education
Certificate in Computer Programming -
Minnesota School of Business
Minneapolis, MN05.1984
Bachelor of Arts - English/Psychology/Business Related
Hamline University
Saint Paul, MN05.1974
Skills
- Store Opening and Closing
- Multi-Tasking Strength
- Retail Store Operations ability to also process daily sales via cash office procedures
- POS System Operation
outside volunteer work
Work with Living Bangtan 7 A Mental Wellness, Self-Care Org highlighting positive message
References
References available upon request.
Timeline
Help Desk Support Specialist
Supply Technologies
05.1997 - 12.2020
Sales Associate/Front End Supervisor
Target
09.1993 - 12.2023
Certificate in Computer Programming -
Minnesota School of Business
Bachelor of Arts - English/Psychology/Business Related
Hamline University
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