Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Capitale Bank in Jacmel (Haiti)
Capitale Bank
11.2015 - 11.2023
Increased company revenue by streamlining processes and implementing cost-saving measures.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
Director of Branch of Capital Bank Cap- Haitian
Capital Bank
12.2012 - 10.2015
Increased company revenue by streamlining processes and implementing cost-saving measures.
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
Director of Branch for Capital Bank in Cayes Haiti
Capital Bank
12.2007 - 12.2012
Increased company revenue by streamlining processes and implementing cost-saving measures.
Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
Formed strategic partnerships and connected with potential clients to drive business development.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Director of Branch Banque Nationale De Credit BNC)
Bank Nationale De Credit (BNC) Haiti
04.2007 - 12.2007
Improved operational efficiency by streamlining processes and implementing innovative solutions.
Led cross-functional teams for successful completion of projects, resulting in increased productivity.
Implemented data-driven decision-making processes to enhance operational performance and achieve targets.
Supervisory Teller at Soca Bank (Haiti)
SOCA BANK
04.2001 - 10.2006
Provide exceptional customer service in a prompt, efficient, and courteous manner
Maintaining and balancing a cash drawer
Providing guidance to newly hired Teller staff during their interactions with customers
Prepare daily proof sheet at the close of business each day
Performed the duties of the Director in case of absence
Adhere to the Bank's Code of conduct
Assist with the opening and closing of bank vault
Education
Bachelor - Management
Institut Des Hautes Etudes Commerciales (IHECE)
Port Au Prince (Haiti)
06.2001
Bachelor - Legal Science
Faculte De Droit Et Des Sciences Economiques
Port Au Prince (Haiti)
06.1999
Skills
Teaching
Leadership
Risk management
Bilingual: French, Spanish
Marketing
Cash handling
Banking
Customer service
Financial services
Bank secrecy Act
Typing
Microsoft Office: word, excel, access, powerpoint
Operations Management
Certification
Marketing and commercial strategy
Human resources management/Supervise your team (Capital Bank)
Integration with Capital Bank. Its products and services Capital Bank)
Fight against Money laundering (SOFIDHES) Branch Teller and AS 400 (BNC
Lead effectively (SOFIHDES)
Become effective Managers (SOFIHDES)
Communicate effectively (SOFIHDES)
Management of labor conflicts (SOFIHDES)
Management of sensitive communication documents
Customer service supervision (SOFIHDES)
Timeline
Director of Capitale Bank in Jacmel (Haiti)
Capitale Bank
11.2015 - 11.2023
Director of Branch of Capital Bank Cap- Haitian
Capital Bank
12.2012 - 10.2015
Director of Branch for Capital Bank in Cayes Haiti
Capital Bank
12.2007 - 12.2012
Director of Branch Banque Nationale De Credit BNC)
Social Worker - Child and Youth at Centre intégré universitaire de santé et des services sociaux de la Capitale Nationale (CIUSSSCN)Social Worker - Child and Youth at Centre intégré universitaire de santé et des services sociaux de la Capitale Nationale (CIUSSSCN)