Yvette Alvarado
College Station,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
4
4
years of professional experience
Work History
Receptionist
On-line Real Estate Services
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Kennel Technician
Ramsgate Veterinary Clinic
03.2020 - 03.2021
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Checked kennel temperature, humidity and ventilation for optimal animal safety and well-being.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
Education
Bachelor of Science - Recreational Parks & Tourism Sciences
Texas A&M University
College Station, TX05.2025
High School Diploma -
Gholson ISD
Gholson, TX05.2021
Skills
- Customer and Client Relations
- Telephone Skills
- Verbal and Written Communication
- Spanish Interpreting
- Information Updates
- High-Volume Environments
- Call Center Operations
- Records Review
- Client Resolution
- Customer Service and Assistance
- Consecutive Translation
Languages
Spanish
Full Professional
Timeline
Receptionist
On-line Real Estate Services
10.2021 - Current
Kennel Technician
Ramsgate Veterinary Clinic
03.2020 - 03.2021
Bachelor of Science - Recreational Parks & Tourism Sciences
Texas A&M University
High School Diploma -
Gholson ISD
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