Yvette Baca

-Enrollment Official who has access to the enrollment and issuance workstation

-Responsible for collecting biometric data and validation of documents for PIV issuance

-Revocation Specialist with access to revoke certificates and properly dispose of PIVs

-Sponsors applicants with the need for PIV issuance and authorizes request for a PIV card

-Sets PIV issuance reason and typology when required

-Uniform Coordinator for Calexico

-Adds/removes personnel to appropriate cost center

-Creates reports of active uniform accounts quarterly to management

-Activates, deactivates, and makes any changes to uniform accounts (name changes)

-Travel Coordinator with access to Concur

-Assists officers and management with travel needs

-Creates amendments and vouchers

-Assists with identifying ways to improve mission support services

-Payroll assistant (BESA Operations Training Completed)

-Cardholder who makes necessary purchases to meet mission requirements while adhering to policy

-Responsible for reconciliation of purchase statement (monthly)

-Service Award POC for Calexico

-Send awards for issuance to management appropriately

-Receive proof of service awards issuance and create report for management

-Submit MedPars for the Port of Calexico

-Order Forms

-Order supplies and distribute appropriately

-Inventory Taker

-Locker Assignee (Submit yearly audits)

-Provide administrative support to personnel

-In charge of assigning Keys for Calexico (Keys for buildings, gun lockers, etc.)

-Submit funding requests to management as necessary

-Scheduling department assigned with the following duties: Create, modify, and submit schedules to management on a daily basis (East, West, and Cargo)

-Modify schedules for all personnel on COSS (Add sick leave, annual leave tickets, and make any changes necessary)

-Assure schedules are created with accuracy to ensure compliance with NTEU

-Create trainings for officers and assign personnel accordingly

-Review all sick leave and annual leave tickets (IF's) daily and submit for approval based on operational needs

-Review Overtime ticket accuracy on COSS during payroll week

-Submit Overtime earnings to Supervisor with a deadline included

-Create labels and mail out packages

-Mail distributor and Inventory Taker (Access to SAP)

-Handled escalated calls from other representatives in a timely fashion.

• Provided product information to customers.
• Updated databases with new and modified customer data.
• Promoted available products and services to customers during service, account management and order calls.
• Resolved customer complaints in a professional manner.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Consulted with customers to resolve service and billing issues.
• Provided technical support to customers on products or services offered by the company.
• Part of the Employee Planning Committee 2019 (1 year)
• Handled and organized a budget of $20,000.