Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvette Bell-Allen

Bowie,MD

Summary

Accomplished professional with extensive experience at Washington Metropolitan Area Transit Authority, Metro, adept in Rule Enforcement and Conflict Resolution. Excelled in enhancing customer experience and safety, significantly minimizing delays through strategic planning. Proven leadership in supervising security operations at Hawk One Security, ensuring asset protection and officer discipline. Demonstrates exceptional time management and communication skills.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Transit Bus Operator

Washington Metropolitan Area Transit Authority, Metro
600 5th St NW
04.2020 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Employing defensive driving techniques while maintaining professionalism under pressure.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Station Manager

Washington Metropolitan Area Transit Authority, Metro
600 5th St NW
01.2018 - 04.2020

• Managed station functions to assure the safety of customers and company employees.

• Opened and closed the station as well as performing routine station functions and services.

• Prepared reports for emergency and non- emergency situations.

• Maintained communication with ROCC providing assistance with incident involving police or fire.

• Maintained critical thinking to assure that services with minimum impact continued with little to no interruption.

Transit Bus Operator

Washington Metropolitan Area Transit Authority, Metro
600 5th St NW
01.2013 - 01.2018
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Employed defensive driving techniques while maintaining professionalism while under stress.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Security Officer Field Supervisor

Hawk One Security
800 Eye St NW
12.2005 - 04.2007

• Supervised and facilitated control of seventy five officers at various site locations implementing security protocols for the safe keeping of company related assets and equipment.

• Performed field work, monitoring officers locations and worksite assignments.

•Maintenance discipline, record keeping attendance and schedules for all officers assigned to shift.

Education

High School Diploma - General Studies

Woodrow Wilson High School
NW Washington Dc
06.1984

Skills

  • Rule Enforcement
  • Time management
  • Written/ verbal communication
  • Public ability to work under pressure

Certification

Ethics Biennial Training

Certification Code: HOSOCBI

03/219/24-12/31/27

Safety Management Systems

Certification Code: SSMSACERT

02/14/24-02/13/26

APX 8000 Portable Radio Training

Certification Code: OPRSCOMAPX8K-20230718CBT

01/30/24

TVOLM TEST-Train Operator

Class Certification Code: OPTOTVOIM-20210416CBT

01/29/24

MOR TEST-Train Operator

Class Certification Code: OPTOMOR-20231207CBT

01/29/24

Train Operator Lifeline Test 2

Class Certification Code: OPRROTOLT2-20230227CBT

01/11/24

RWP Level 2

Certification Code: RWP L/2

10/31/23-10/30/24

Timeline

Transit Bus Operator

Washington Metropolitan Area Transit Authority, Metro
04.2020 - Current

Station Manager

Washington Metropolitan Area Transit Authority, Metro
01.2018 - 04.2020

Transit Bus Operator

Washington Metropolitan Area Transit Authority, Metro
01.2013 - 01.2018

Security Officer Field Supervisor

Hawk One Security
12.2005 - 04.2007

High School Diploma - General Studies

Woodrow Wilson High School
Yvette Bell-Allen