Yvette Cardenas
Houston,TX
Summary
Enthusiastic Server/Bartender experienced with cocktail crafting and providing excellent customer service. Trained in providing timely service with efficiency while also creating memorable and welcoming experiences for guests. Consistently acknowledged for maintaining a great work ethic/attitude while exceeding sales goals.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Gringos Tex Mex
Rosenberg, TX
06.2022 - 08.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Host/Expo
Buffalo Wild Wings
Rosenberg, TX
03.2021 - 05.2021
- Greeted incoming guests to escort to assigned dining area and present menus.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Balanced cash drawers at the end of each shift.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Processed payments from customers using a POS system.
- Helped service staff handle demand by distributing food and beverages.
Fast Food Worker
Chick-fil-A
Rosenberg, TX
09.2020 - 03.2021
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Operated cash register to process customer payments accurately and efficiently.
- Modified requested menu items in POS system to customize orders.
- Served orders to customers at windows, counters and tables.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Communicated effectively with fellow staff members regarding customer complaints or feedback.
- Received inventory of food and beverage products to stock in designated areas.
Education
High School Diploma -
B.F Terry High School
Rosenberg, TX05-2021
Some College (No Degree) - General Studies
Wharton County Junior College
Sugar Land, TXExercise Science
University of Houston
Houston, TXSkills
- Food Running
- Beverage Preparation
- Guest Engagement
- High-Volume Dining
- Menu Knowledge
- Suggestive Selling
- Effective Customer Upselling
- Positive and Professional
- Order Accuracy
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server/Bartender
Gringos Tex Mex
06.2022 - 08.2023
Host/Expo
Buffalo Wild Wings
03.2021 - 05.2021
Fast Food Worker
Chick-fil-A
09.2020 - 03.2021
High School Diploma -
B.F Terry High School
Some College (No Degree) - General Studies
Wharton County Junior College
Exercise Science
University of Houston
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