Yvette Coen
Round Rock,TX
Summary
Energetic professional with fifteen years of knowledgeable practice in radiology. Over nine years of excellent multi-modality leadership experience. Proactive and organized with passionate commitment to first rate patient care. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Team collaborator, effectively create schedules, establish deadlines and adjust personnel needed to keep the department flowing efficiently. Highly skilled in quickly building rapport with patients, personnel and physicians. Decisive and clear communicator with motivational approach.
Overview
15
15
years of professional experience
10
10
Years of Multi-Modality Leadership experience.
Work History
Radiology Specialist
Texas Children's Specialty Care
Austin, Texas
01.2020 - Current
- Increased patient Safety and Satisfaction surveys with positive feedback regarding radiology experience 12 out of 12 months.
- Recognize and initiate opportunities to improve quality of care provided ensuring cost efficient and productive outcomes.
- Managed patient treatment and care by coordinating with diverse medical professionals in multiple specialties.
- Support patients physical and emotional comfort by taking care in positioning, responding to questions and using effective calming strategies.
- Report findings to physicians with priority on abnormal results to achieve prompt patient treatment.
- Reviewed physicians' orders to determine medical imaging needs and operate radiologic equipment to capture and produce diagnostic images.
- Completed and filed in-depth reports highlighting interpretations of every patient evaluation.
Multi-Modality Radiology Lead Weekend
Houston Methodist Sugar Land
Sugar Land, Texas
10.2018 - 01.2020
- Responsible for managing daily operations for all modalities including but not limited to X-ray, CT, MRI, US, NM, ECHO, OR, IR RN's and technologists.
- Hired, led, developed and monitored goals for over 20 employees.
- Monitored staff daily needs and resources to ensure timely and cost effective service to patients.
- Upheld highest, personable level of service to patients and families by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Actively listened to customers, confirming full understanding before addressing any problems or concerns.
- Learned new skills by performing over 150 hours of patient care, exam performance and safety measures in MRI.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Prepared variety of different written communications, reports and documents.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
X-ray/Staff Mammography Technologist
Austin Radiological Association
Austin, Texas
07.2016 - 05.2018
- Analyze results of QC/QA, performance and assures corrective action when appropriate.
- Minimized patients exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Facilitated positive care experience for patients by establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Mentored radiology technology students and taught proper procedures while reporting progress to professors.
- Extensive experience in working with all age groups to including neonatal to geriatric patients.
- Performed up to 50 x-rays, 20 screening mammograms as well as collaborate with radiologists regarding diagnostic breast imaging.
Lead Radiology Technologist
Dell Children’s Medical Center
Austin, Texas
06.2009 - 07.2016
- Ensured all x-ray, CT, MRI and US personnel were trained and knowledgeable in skills, communication and showed appropriate handling techniques pertaining to patient age and comprehension levels.
- Complied with HIPAA and hospital regulations to maintain confidentiality regarding patient health data and medical records in fast paced level 1 trauma center.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Assessed costs and optimized spending via restructuring of budgets for inventory purchasing and technology upgrades.
Radiology Technologist
Dell Children's Medical Center
Austin, TX
09.2006 - 06.2009
- Maintained excellent attendance record, consistently arriving to work on time in a Level I Trauma center.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored patient's well-being during exams and recognized discomfort or medical problems and took appropriate action.
- Prepared and administered contrast materials for imaging procedures.
- Created and evaluated images using stationary, portable units, fluoroscopy as well as C-Arm equipment.
- Trained to perform and collaborate with emergency physicians certain CT exams as needed.
Education
Associate of Applied Science - Radiology
Austin Community College
Austin, Texas08.2006
ARRT Certification -
Austin Community College
Austin, TX08.2006
MRT -
Texas Medical Board
Austin, TX2006
Cert-BLS -
American Heart Association
Austin, TX2006
Skills
- Multi-modality leadership
- Problem resolution
- Relationship development and retention
- Customer service expertise
- Staff and Operational Management
- Schedule optimization
- Clear verbal and written communication
- Coaching and mentoring
- Financial Management
- Hiring and recruitment
Timeline
Radiology Specialist
Texas Children's Specialty Care
01.2020 - Current
Multi-Modality Radiology Lead Weekend
Houston Methodist Sugar Land
10.2018 - 01.2020
X-ray/Staff Mammography Technologist
Austin Radiological Association
07.2016 - 05.2018
Lead Radiology Technologist
Dell Children’s Medical Center
06.2009 - 07.2016
Radiology Technologist
Dell Children's Medical Center
09.2006 - 06.2009
Associate of Applied Science - Radiology
Austin Community College
ARRT Certification -
Austin Community College
MRT -
Texas Medical Board
Cert-BLS -
American Heart Association
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