Yvette Cooper

• Updated, entered, and reviewed customer data.
• Communicated effectively via telephone, email, and in person with prospective customers.
• Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
• Conducted comprehensive applicant interviews to determine eligibility and fit for specific programs.

• Provided exceptional customer service and resolved inquiries in a timely and professional manner.
• Representative:
• Successfully handled high call volumes and maintained customer satisfaction ratings above 90%.

Proficient in maintaining and organizing accurate medical records for efficient record-keeping and retrieval.

• Recognized for thoroughness and attention to detail in reviewing medical documentation for completeness and accuracy.
• Skilled in utilizing electronic health record (EHR) systems to document patient information and track medical history.
• Managed electronic medical records for 200 patients.

Efficiently operated cash register, processed customer transactions and provided excellent customer service.

• Maintained cleanliness of checkout area and organized merchandise for efficient customer flow.
• Managed cash drawer, ensuring accuracy in providing change and reconciling financial transactions.
• Greeted customers entering store and responded promptly to customer needs.