Yvette Cuellar-Klepacki
Fort Worth
Summary
Detail-oriented administrative and customer service specialist with a proven track record in medical front office operations, insurance policy support, and client relations. Recognized for creating welcoming environments that enhance patient experiences and team interactions. Proficient in front desk operations, insurance verification, and office administration, bringing strong organizational and interpersonal skills to every role. Actively seeking a part-time or flexible position to apply expertise in a dynamic healthcare setting.
Overview
19
19
years of professional experience
Work History
Medical Front Office Administrator
On Point Acupuncture and Wellness Center
Southlake, Texas
02.2021 - 05.2026
- Managed front desk operations, ensuring efficient patient scheduling, check-in, payment collection, and seamless multi-line phone communication
- Verified insurance benefits and guided patients through billing and coverage inquiries to enhance their understanding and satisfaction
- Maintained HIPAA compliance and accurate patient records using EHR/Practice Management software
- Supported daily clinic operations by preparing treatment rooms, restocking supplies, and ensuring organized office space for optimal patient flow
- Delivered exceptional customer service by creating a warm, welcoming environment and resolving patient concerns professionally
- Assisted with hiring and training new employees on office procedures and patient care standards
- Represented the practice at monthly Southlake Chamber of Commerce networking events to support community relationships and business growth
New Business Analyst
BenefitMall
Fort Worth, Texas
06.2007 - 04.2017
- Promoted from Receptionist to New Business Analyst through demonstrated reliability, customer service, and administrative performance
- Evaluated and processed new health insurance applications and documentation to facilitate underwriting review
- Reviewed rates, benefit options, and underwriting requirements to ensure accuracy and timely processing
- Communicated application status, premium payments, approvals, and policy updates to brokers and agents
- Built professional relationships through responsive customer service and effective communication strategies
- Processed insurance policy changes and database updates accurately and efficiently
Education
High School Diploma -
O D Wyatt
Fort Worth, TX1999
Skills
- Front Desk Operations
- Electronic Health Records
- Appointment Scheduling
- Insurance Verification
- HIPAA Compliance
- Administrative Support
- Customer Service
- Relationship Building
- Scheduling appointments
- Billing oversight
Timeline
Medical Front Office Administrator
On Point Acupuncture and Wellness Center
02.2021 - 05.2026
New Business Analyst
BenefitMall
06.2007 - 04.2017
High School Diploma -
O D Wyatt