YVETTE FLORES
Rockdale
Summary
Dedicated personal banker with expertise in customer service and transaction processing. Proven ability to resolve issues and foster strong client relationships, ensuring compliance and enhancing customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Banker
Prosperity Bank
Thorndale, TX
03.2023 - Current
- Opened and serviced consumer and small business accounts, ensuring full compliance with regulations.
- Developed client relationships by identifying financial needs and recommending banking products.
- Managed daily vault balancing and cash controls with accuracy and accountability.
- Monitored branch security systems, reviewing surveillance footage to ensure integrity.
- Assisted customers with overdraft resolution, account research, and problem-solving promptly.
- Supported digital banking services, including Zelle enrollment troubleshooting and access resets.
- Processed official bank instruments such as cashier’s checks efficiently.
- Trained and mentored new employees on systems procedures and service standards.
Pharmacy Technician
Walgreens
Rockdale, TX
01.2020 - 03.2023
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Maintained patient confidentiality when handling records and sensitive data.
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
Education
High School Diploma -
Rockdale High School
Rockdale TexasSkills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Cash handling
- Attention to detail
- Banking policies and procedures
- Issues resolution
- Account maintenance
- Transaction processing
Certification
- CNP - Certified Notary Public
Timeline
Personal Banker
Prosperity Bank
03.2023 - Current
Pharmacy Technician
Walgreens
01.2020 - 03.2023
High School Diploma -
Rockdale High School