- Participating in fundraising events to support local charities, schools, or community projects
- Backpacking and Hiking
- Drawing and Painting
- Growing herbs, vegetables, or fruits in home gardens
Yvette Golden
Memphis,TN
Summary
Knowledgeable Logistics Leader with strong background in managing drivers to ensure seamless operations and timely deliveries. Demonstrated success in improving route efficiency and driver satisfaction. Proven ability to effectively communicate and problem-solve in high-pressure situations.
Overview
17
17
years of professional experience
Work History
Driver Manager
Oakley Transport
08.2021 - 01.2024
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with 50-60 assigned drivers to enhance morale and productivity.
- Enhanced driver performance by implementing effective training programs and coaching sessions.
- Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
Planner
Swift Transportation
09.2013 - 08.2021
- Planned 75-100 various shipments according to special events, customer needs and weather.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Entered shipping information into computer system and estimated freight and postal rates.
- Operated computer systems to track shipments to improve efficiency and accuracy.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Tracked shipments and trucks out on deliveries.
- Monitored market and negotiated rates based on trends.
Account Manager, Inside Sales
TOPRX, Inc.
05.2007 - 11.2012
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention tailored to their unique needs.
- Cultivated long-lasting partnerships with clients by consistently exceeding expectations and delivering exceptional service.
- Developed strong relationships with key clients, resulting in increased account retention and growth.
- Expanded client base through targeted prospecting and effective lead generation efforts.
- Increased overall revenue by identifying up selling opportunities and presenting relevant product offerings to existing clients.
- Surpassed sales goals by 100K annually with implementation of diverse sales tools and strategies.
Education
No Degree - Business Administration And Management
Southwest Community College
Memphis, TN12.2026
Skills
- Customer Service
- Strong leadership qualities
- Vehicle maintenance knowledge
- Empathy and patience
Accomplishments
- Documented and resolved Low Retention which led to increase in the bottom line.
Interests
Timeline
Driver Manager
Oakley Transport
08.2021 - 01.2024
Planner
Swift Transportation
09.2013 - 08.2021
Account Manager, Inside Sales
TOPRX, Inc.
05.2007 - 11.2012
No Degree - Business Administration And Management
Southwest Community College
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