Yvette Gonzalez
Wendell,ID
Summary
Dynamic bilingual professional with a proven track record in compassionate client care and efficient operational management at Gonzalez Auto Sales & Service. Excelled in stress management and customer service, ensuring smooth workflows and positive client relationships. Skilled in medication administration and maintaining rigorous documentation standards, consistently enhancing care quality and operational efficiency.
Overview
10
10
years of professional experience
Work History
Caregiver
A Caring Hand Home Health Care
Twin Falls, Idaho
10.2020 - Current
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Monitored health and well-being of clients and reported significant health changes.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Assisted with meal planning to meet nutritional plans.
- Encouraged clients to participate in activities of daily living to enhance personal dignity.
Assistant Manager
Burley Burger DBA Arctic Circle
Wendell, Idaho
04.2024 - 12.2024
- Assisted with operational strategies to ensure efficient, and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
Office Manager
Gonzalez Auto Sales & Service
Wendell, ID
09.2014 - 03.2020
- Assisted in the management of daily operations, making sure to have a smooth and efficient workflow.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ensured compliance with applicable laws regarding employment practices.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained filing system for records, correspondence and other documents.
Education
High School Diploma -
Wendell High School
Wendell, ID05-2003
Skills
- Bilingual in English & Spanish
- Medication administration
- Compassionate client care
- Documentation
- Care plan management
- Stress management
- Customer service
- Organizational skills
- Clear oral/written communication
Timeline
Assistant Manager
Burley Burger DBA Arctic Circle
04.2024 - 12.2024
Caregiver
A Caring Hand Home Health Care
10.2020 - Current
Office Manager
Gonzalez Auto Sales & Service
09.2014 - 03.2020
High School Diploma -
Wendell High School
Similar Profiles
Nikita SharmaNikita Sharma
Caregiver at Caring Hand Home Health CareCaregiver at Caring Hand Home Health Care
Priyanka RaniPriyanka Rani
FSA at Caring Hand And Health CareFSA at Caring Hand And Health Care
Wanda GloverWanda Glover
Caregiver at Caring Way Home Health Care AgencyCaregiver at Caring Way Home Health Care Agency