Yvette Guy
Memphis,TN
Summary
Accomplished Unarmed Security Guard with a proven track record at Guardsmark Security, enhancing facility safety through vigilant surveillance and effective crowd control. Skilled in CCTV monitoring and conflict resolution, I significantly improved security measures and fostered a safe, cooperative environment. Demonstrates exceptional situational awareness and customer service, ensuring comprehensive protection and support.
Overview
11
11
years of professional experience
Work History
Unarmed Security Guard
Matthew’s Top Security
Memphis, TN
08.2018 - 07.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Unarmed Security Officer
Washington Security LLC
Memphis, TN
01.2013 - 08.2018
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Associate of Science - Criminal Justice
Shelby State Community College
Memphis, TN06.1995
Skills
- Facility Security
- Crowd Control
- Situational Awareness
- Patrolling Techniques
- Self-defense tactics
- Report Writing
- Building Security
- Stress Tolerance
- Security Equipment Operation
- CCTV Monitoring
- Incident Reporting
- Report Preparation
- Vigilant Surveillance
- CPR Certified
- Customer Service
- Punctuality
- Surveillance
- Team Leadership
- First Aid Certified
- Theft Prevention
- Cooperative Attitude
- Security camera monitoring
- Data Entry
- Security procedures knowledge
- Visitor screening
Timeline
Unarmed Security Guard
Matthew’s Top Security
08.2018 - 07.2023
Unarmed Security Officer
Washington Security LLC
01.2013 - 08.2018
Associate of Science - Criminal Justice
Shelby State Community College