Yvette Guy
Memphis,TN
Summary
Accomplished Unarmed Security Guard with a proven track record at Guardsmark Security, enhancing facility safety through vigilant surveillance and effective crowd control. Skilled in CCTV monitoring and conflict resolution, I significantly improved security measures and fostered a safe, cooperative environment. Demonstrates exceptional situational awareness and customer service, ensuring comprehensive protection and support.
Overview
11
11
years of professional experience
Work History
Unarmed Security Guard
Matthew’s Top Security
Memphis , TN
08.2018 - 07.2023
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
Unarmed Security Officer
Washington Security LLC
01.2013 - 08.2018
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
Education
Associate of Science - Criminal Justice
Shelby State Community College
Memphis, TN06.1995
Skills
- Facility Security
- Crowd Control
- Situational Awareness
- Patrolling Techniques
- Self-defense tactics
- Report Writing
- Building Security
- Stress Tolerance
- Security Equipment Operation
- CCTV Monitoring
- Incident Reporting
- Report Preparation
- Vigilant Surveillance
- CPR Certified
- Customer Service
- Punctuality
- Surveillance
- Team Leadership
- First Aid Certified
- Theft Prevention
- Cooperative Attitude
- Security camera monitoring
- Data Entry
- Security procedures knowledge
- Visitor screening
Timeline
Unarmed Security Guard
Matthew’s Top Security
08.2018 - 07.2023
Unarmed Security Officer
Washington Security LLC
01.2013 - 08.2018
Associate of Science - Criminal Justice
Shelby State Community College
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