Yvette Kelley
Birmingham,AL
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
10
10
years of professional experience
Work History
Service Advisor
Edwards Chevrolet
10.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Oversee technicians working on customer's vehicles. Monitor the progress of each vehicle throughout the day, and update customers frequently.
- Knowledge of tire service, auto body repair, suspension, shocks, struts transmission, air, brakes, and oil changes.
- Responsible for ensuring shop repair jobs are completed in a reasonable time with complete customer satisfaction based on quotes and scheduled maintenance.
BDC Specialist
Benton Nissan Of Hoover
04.2023 - 10.2023
- Developed targeted marketing campaigns for specific demographics, leading to higher lead conversion rates.
- Cultivated a positive work environment by fostering open communication and teamwork among staff members.
- Maintained detailed records of all interactions with customers, ensuring accurate tracking of preferences and needs for future reference.
- Coordinated special events at the dealership, creating memorable experiences that attracted new customers while strengthening existing relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Streamlined appointment scheduling process, resulting in improved efficiency and increased appointments.
Operations Manager
Top 2 Bottom Cleaning Supplies & Services
06.2021 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Finance Manager
Drive Today USA
01.2014 - 03.2021
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
Education
High School Diploma -
Martin Luther King High
Detroit, MI05.1997
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Multi-line phone talent
- POS systems expert
- Product and service knowledge
- Sales closing
- Issue and Complaint Resolution
- De-Escalation Techniques
- Money handling abilities
- Professional telephone demeanor
- Service Upselling
Timeline
Service Advisor
Edwards Chevrolet
10.2023 - Current
BDC Specialist
Benton Nissan Of Hoover
04.2023 - 10.2023
Operations Manager
Top 2 Bottom Cleaning Supplies & Services
06.2021 - 04.2023
Finance Manager
Drive Today USA
01.2014 - 03.2021
High School Diploma -
Martin Luther King High
Similar Profiles
Osborne MarrowOsborne Marrow
Account Manager at Edwards Chevrolet CoAccount Manager at Edwards Chevrolet Co
Rodney BurnesRodney Burnes
Sales Representative at Edwards Chevrolet Downtown & Highway 280Sales Representative at Edwards Chevrolet Downtown & Highway 280
PATRICK DONLEVYPATRICK DONLEVY
General Sales Manager at Premiere Chevrolet/ Chevrolet BessemerGeneral Sales Manager at Premiere Chevrolet/ Chevrolet Bessemer