Yvette Lehman
Birmingham
Summary
Excellent customer service is the highest objective. Making a customer feel as though they are welcome, comfortable, and important in any business is the first priority. Beyond this, fast and efficient service is a necessity to create a great over-all experience. This kind of service is the key to customer loyalty.
Overview
20
20
years of professional experience
Work History
General Manager
Club Pilates Franchise LLC
12.2020 - 05.2022
- Oversaw daily operations, ensuring efficient delivery of services and customer satisfaction.
- Fostered a positive workplace culture, promoting teamwork and employee engagement initiatives.
- Enhanced member retention through event planning, personal interactions, social media posts, and outreach
- Cultivated strong relationships with members
- set a standard of sales and merchandising in our boutique area. The area was aesthetically pleasing to drive sales.
Members Experience Specialist
Life Time Fitness
03.2018 - 12.2020
- Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
- Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
- Identified trends in member feedback, enabling targeted improvements to programs and services offered.
- Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
- Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
- Enhanced member experience by implementing personalized service strategies and addressing individual needs.
- Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
Operation Execution Leader
Sephora inside JCPenney
08.2017 - 03.2018
- Merchandise and place new product, update the sales floor with new sets, take care of all operational work off the floor such as sends, damages, testers. I also run the sales team when I’m scheduled on the floor. The focus is customer service and greeting to maintain a “love” score above a certain percentage, drive sales and credit scores for the day, and maintain a productive and energetic atmosphere among the associates so our clients have the best experience possible.
Men’s Supervisor
JC Penneys
12.2014 - 08.2017
- (Transferred from Colorado, Visual Specialist position continued)
- Promoted to Men’s Supervisor position March 2016.
Visual Lead
JC Penneys
07.2009 - 12.2014
- Update mannequins, forms, beds, vignettes and graphics for the entire store and ensure the store environment exceeds standards.
- Merchandise- Help set the floor and use store planner to re-adjust merchandise and visuals.
- Replenishment- Unload and stock items in the entire store and merchandise areas to standard. Give excellent customer service during store hours.
- (transfer from- 135 Bockman Dr Fort Collins, Co Layton Hills Mall, Layton, UT)
Cashier
Tommy Hilfiger
08.2008 - 04.2009
- Cashier, answer phone, customer service, cleaning, and merchandise replenishment
Front Desk, Fitness Instructor, Personal Trainer
Ms Fit Health Club
01.2002 - 01.2008
- Front Desk - Greet members, run cash register, answer phones and any questions members had.
- Fitness Instructor - Dance, kickboxing, cardio mix, stretch, stretch and tone, and tone on workout ball.
- Personal Trainer - One on one strength, stretch, and cardiovascular training with women of all ages.
Merchandiser
Macys
01.2004 - 01.2006
- Merchandiser- Greet and assist customers. Replenish, merchandise, and clean all departments of the store.
Education
High School Diploma -
Rocky Mountain High School
Fort Collins, Colorado01.2000
Some college - undefined
Pima Community College
Tucson, Arizona01.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Training and coaching
- Customer relations
- Training and development
- Inventory control
- Goal setting
- Verbal and written communication
- Administrative skills
- Motivation
- Customer retention
- New business development
- Exceptional interpersonal communication
- Client relations
Timeline
General Manager
Club Pilates Franchise LLC
12.2020 - 05.2022
Members Experience Specialist
Life Time Fitness
03.2018 - 12.2020
Operation Execution Leader
Sephora inside JCPenney
08.2017 - 03.2018
Men’s Supervisor
JC Penneys
12.2014 - 08.2017
Visual Lead
JC Penneys
07.2009 - 12.2014
Cashier
Tommy Hilfiger
08.2008 - 04.2009
Merchandiser
Macys
01.2004 - 01.2006
Front Desk, Fitness Instructor, Personal Trainer
Ms Fit Health Club
01.2002 - 01.2008
Some college - undefined
Pima Community College
High School Diploma -
Rocky Mountain High School
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