Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yvette Lehman

Birmingham

Summary

Excellent customer service is the highest objective. Making a customer feel as though they are welcome, comfortable, and important in any business is the first priority. Beyond this, fast and efficient service is a necessity to create a great over-all experience. This kind of service is the key to customer loyalty.

Overview

20
20
years of professional experience

Work History

General Manager

Club Pilates Franchise LLC
12.2020 - 05.2022
  • Oversaw daily operations, ensuring efficient delivery of services and customer satisfaction.
  • Fostered a positive workplace culture, promoting teamwork and employee engagement initiatives.
  • Enhanced member retention through event planning, personal interactions, social media posts, and outreach
  • Cultivated strong relationships with members
  • set a standard of sales and merchandising in our boutique area. The area was aesthetically pleasing to drive sales.

Members Experience Specialist

Life Time Fitness
03.2018 - 12.2020
  • Educated members about available resources and benefits associated with their memberships, maximizing utilization rates across various services provided by the organization.
  • Boosted membership retention rates through consistent follow-up and timely resolution of concerns.
  • Identified trends in member feedback, enabling targeted improvements to programs and services offered.
  • Participated in regular team meetings focused on sharing best practices and identifying opportunities for further enhancements to the overall member experience journey.
  • Established strong relationships with members through proactive communication efforts, building trust and loyalty over time.
  • Enhanced member experience by implementing personalized service strategies and addressing individual needs.
  • Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.

Operation Execution Leader

Sephora inside JCPenney
08.2017 - 03.2018
  • Merchandise and place new product, update the sales floor with new sets, take care of all operational work off the floor such as sends, damages, testers. I also run the sales team when I’m scheduled on the floor. The focus is customer service and greeting to maintain a “love” score above a certain percentage, drive sales and credit scores for the day, and maintain a productive and energetic atmosphere among the associates so our clients have the best experience possible.

Men’s Supervisor

JC Penneys
12.2014 - 08.2017
  • (Transferred from Colorado, Visual Specialist position continued)
  • Promoted to Men’s Supervisor position March 2016.

Visual Lead

JC Penneys
07.2009 - 12.2014
  • Update mannequins, forms, beds, vignettes and graphics for the entire store and ensure the store environment exceeds standards.
  • Merchandise- Help set the floor and use store planner to re-adjust merchandise and visuals.
  • Replenishment- Unload and stock items in the entire store and merchandise areas to standard. Give excellent customer service during store hours.
  • (transfer from- 135 Bockman Dr Fort Collins, Co Layton Hills Mall, Layton, UT)

Cashier

Tommy Hilfiger
08.2008 - 04.2009
  • Cashier, answer phone, customer service, cleaning, and merchandise replenishment

Front Desk, Fitness Instructor, Personal Trainer

Ms Fit Health Club
01.2002 - 01.2008
  • Front Desk - Greet members, run cash register, answer phones and any questions members had.
  • Fitness Instructor - Dance, kickboxing, cardio mix, stretch, stretch and tone, and tone on workout ball.
  • Personal Trainer - One on one strength, stretch, and cardiovascular training with women of all ages.

Merchandiser

Macys
01.2004 - 01.2006
  • Merchandiser- Greet and assist customers. Replenish, merchandise, and clean all departments of the store.

Education

High School Diploma -

Rocky Mountain High School
Fort Collins, Colorado
01.2000

Some college - undefined

Pima Community College
Tucson, Arizona
01.2006

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Training and coaching
  • Customer relations
  • Training and development
  • Inventory control
  • Goal setting
  • Verbal and written communication
  • Administrative skills
  • Motivation
  • Customer retention
  • New business development
  • Exceptional interpersonal communication
  • Client relations

Timeline

General Manager

Club Pilates Franchise LLC
12.2020 - 05.2022

Members Experience Specialist

Life Time Fitness
03.2018 - 12.2020

Operation Execution Leader

Sephora inside JCPenney
08.2017 - 03.2018

Men’s Supervisor

JC Penneys
12.2014 - 08.2017

Visual Lead

JC Penneys
07.2009 - 12.2014

Cashier

Tommy Hilfiger
08.2008 - 04.2009

Merchandiser

Macys
01.2004 - 01.2006

Front Desk, Fitness Instructor, Personal Trainer

Ms Fit Health Club
01.2002 - 01.2008

Some college - undefined

Pima Community College

High School Diploma -

Rocky Mountain High School