Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yvette Lerma

Orem

Summary

Dynamic and reliable professional with extensive customer service experience. Proven ability in cash handling and register operation, ensuring efficient transactions. Recognized for exceptional phone etiquette and organizational skills, consistently enhancing customer satisfaction and store efficiency. Committed to delivering a positive experience while maintaining a clean and organized environment. Equipped with strong willingness to learn, and excellent communication skills. Poised to contribute to team success and ready to tackle new challenges, bring positive attitudes and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Associate

Rcwilley
12.2020 - Current
  • Cashier- Payments, handling money, opening Credit accounts, writing up sales orders, and door greeting.
  • Customer service - Take in store customer calls, returns/exchanges, schedules deliveries and or services,
  • Phone operator- Direct incoming customer calls to the needed department, and print sales order for in store pick ups.
  • Cafe- Prepare, handle food, and sale.

Sales Associate

Dillards Department Store
09.2019 - 03.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions accurately, ensuring a smooth checkout experience .
  • Keep stock organized and put away in correct areas for a fast and efficient finding

Sales Associate

BootBarn
10.2018 - 09.2019
  • Assist customers in finding products best fit for them.
  • Cashier-Check out cyst in fast and friendly manner, promote/open rewards accounts.
  • Make sure sales floor is organized and presentable.

Cashier

Walmart
11.2016 - 06.2018
  • Cashier- Check out customer in fast and efficiently, handle money, gather carts, keep area organized and cleaned.
  • Customer service- Returns/exchanges and crates money orders

Education

Associate Of General Studies -

Colorado Northwestern Community College
Craig, CO

High School Diploma -

Moffat County Highschool
Craig, CO
05.2016

Skills

  • Customer service
  • Reliability and punctuality
  • Cash handling/ register operation
  • Phone etiquette
  • Organized

Certification

  • Food handlers permit

Timeline

Office Associate

Rcwilley
12.2020 - Current

Sales Associate

Dillards Department Store
09.2019 - 03.2020

Sales Associate

BootBarn
10.2018 - 09.2019

Cashier

Walmart
11.2016 - 06.2018

Associate Of General Studies -

Colorado Northwestern Community College

High School Diploma -

Moffat County Highschool