Yvette Maldonado
Palm Bay,FL
Summary
Dynamic professional with extensive experience in customer service and inventory control at Office Depot Inc. Proven track record in enhancing sales strategies and training staff to elevate customer experience. Adept at managing cash audits and employee scheduling, consistently achieving operational efficiency and client satisfaction.
Overview
38
38
years of professional experience
Work History
Assistant Store Manager
Office Depot Inc
09.2024 - Current
- Supported daily operations by assisting in inventory management and stock replenishment.
- Learned store policies and procedures to ensure compliance and operational efficiency.
- Assisted in training new employees on customer service standards and sales techniques.
- Collaborated with team members to maintain visual merchandising standards and product displays.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Appliance Specialist
Lowe's
05.2019 - 09.2024
- Provided expert product knowledge to assist customers in appliance selection and installation.
- Trained team members on appliance features and customer service best practices.
- Developed and implemented strategies to improve appliance sales and customer satisfaction.
- Managed inventory levels, ensuring availability of top-selling appliances for timely customer access.
- Collaborated with store management to enhance merchandising displays for increased visibility of appliances.
- Assisted in training new hires, sharing product knowledge and best practices for stellar customer interactions.
- Increased sales revenue by offering tailored solutions for clients based on their specific needs.
- Maintained a clean, organized showroom floor to create an inviting atmosphere for customers.
- Educated customers on use, care and adjustments of appliances.
Elderly Caregiver
Audrey Livingstone
01.2016 - 04.2019
- Provided compassionate care and support to elderly clients, ensuring comfort and safety in daily activities.
- Assisted with medication management, adhering to prescribed schedules for enhanced patient health outcomes.
- Implemented engaging activities tailored to client interests, enhancing quality of life and emotional well-being.
- Evaluated client progress regularly, adjusting care strategies to meet evolving needs effectively.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Increased client satisfaction by offering companionship and engaging in meaningful conversations throughout the day.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
Sales Manager
Bronx Eye Associates
02.1987 - 09.2015
- Opening and closing store.
- Scheduling appointments .
- Training associates.
- Billing, sales and cash deposits.
- Examinations and screenings.
Education
High School Diploma -
John Jay College of Criminal Justice
New York, NY06-1985
Skills
- Customer service
- Customer experience
- Inventory control
- Store organization
- Customer relations
- Store opening and closing
- Staff supervision
- Employee scheduling
- Pricing and markdowns
- Goals and performance
- Inventory counting
- Sales strategies
- Cash auditing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Office Depot Inc
09.2024 - Current
Appliance Specialist
Lowe's
05.2019 - 09.2024
Elderly Caregiver
Audrey Livingstone
01.2016 - 04.2019
Sales Manager
Bronx Eye Associates
02.1987 - 09.2015
High School Diploma -
John Jay College of Criminal Justice
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