Yvette Maltos
Arlington
Summary
Accomplished beauty professional with 9 years of industry experience, including 1 year in a high-volume hair laser removal clinic. Expertise in driving sales growth, managing inventory, training staff, and enhancing client retention. Skilled in clinic operations, patient scheduling, and ensuring compliance with workflows. Thrives in fast-paced environments, contributing to team and business success.
Overview
14
14
years of professional experience
Work History
Store Coordinator
Semper Laser
Dallas
01.2025 - Current
- Managed inventory levels and replenished stock to maintain optimal product availability.
- Provided excellent customer service by responding promptly to guest requests and resolving issues quickly and efficiently.
- Resolved customer complaints quickly and professionally while maintaining a high level of customer satisfaction.
- Managed front desk operations and ensured smooth guest check-in processes.
- Collaborated with team members to improve guest experience and streamline service delivery.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Coordinated appointments and maintained scheduling for staff and clients.
- Assisted in training new front desk staff on procedures and policies.
- Opened the office and completed closing paperwork and procedures daily.
- Performed administrative tasks such as filing documents, preparing reports, and updating databases.
- Reviewed paperwork for accuracy and completeness before copying for records.
- Supported other departments within the organization.
Store Director
Sephora USA
Arlington
09.2022 - 12.2024
- Directed daily store operations to enhance customer experience and satisfaction.
- Managed inventory levels and ensured product availability for customers.
- Trained and developed staff on sales techniques and product knowledge.
- Oversaw visual merchandising to align with brand standards and guidelines.
- Implemented loss prevention strategies to minimize shrinkage in the store.
- Coordinated promotional events to drive traffic and increase sales opportunities.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Established budgets for the store's operating expenses such as payroll costs and utilities bills.
- Developed systems for tracking employee performance against key metrics such as sales goals or customer satisfaction ratings.
- Coached and trained employees while evaluating performance to enhance team effectiveness.
- Resolved customer complaints quickly and efficiently while upholding corporate values.
- Ensured compliance with company policies and procedures related to safety, security, loss prevention, merchandising execution, pricing accuracy.
- Created and launched marketing campaigns that successfully increased store sales and customer engagement.
- Conducted weekly meetings with staff members to ensure that goals were being met in a timely manner.
- Worked on store displays and attended trade shows to identify new products and services.
- Maintained a high level of customer service standards across all departments in the store.
- Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
BEAUTY MANAGER
Sephora Inside JCPenney
Mesquite
01.2018 - 09.2022
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Offered make-up tips and popular tutorials in alignment with latest trends.
- Enhanced customer satisfaction and repeat business by aligning product recommendations with individual needs.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Set team priorities, coordinated schedules, and monitored performance to ensure operational efficiency.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance on each yearly quarter's basis and conveyed constructive feedback to improve skills.
- Managed overstocking, restocking and inventory control procedures during any shift.
- Conducted training sessions for staff development and process improvements.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Coached and supervised staff to address performance gaps and support skill development.
SENIOR EDUCATION CONSULTANT/ASSISTANT MANAGER
Sephora Inside JCPenney
Mesquite
05.2016 - 01.2018
- Directed major client engagements, ensuring alignment with client objectives and effective asset management.
- Increased profits by 18% through effective client engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained employees to improve performance and achieve business goals.
- Effectively supervised staff of 12 personnel by implementing company policies, protocols, work rules and disciplinary action.
- Established performance goals for employees, offering targeted feedback to enhance achievement of milestones.
- Defined clear targets and objectives and communicated to other team members.
- Delivered training on staff development and change management, focusing on materials, processes, and technical controls.
- Introduced new systems of organization to streamline company changes.
- Designed new projects with timelines, budgets and scope of work plans.
BEAUTY ADVISOR
Sephora Inside JCPenney
Mesquite
11.2013 - 05.2016
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Suggested personalized hair and beauty products based on customer consultations.
- Facilitated relaxed and comfortable customer experiences through engaging conversation and personal relatability.
- Promoted additional products and services, enhancing customer experience and driving sales revenue.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Maintained counter and display areas for cleanliness and organization.
- Processed payments, entering sales in register for prompt customer service.
- Cultivated strong client relationships, bolstering community reputation through commitment to customer satisfaction.
CASHIER AND CUSTOMER SERVICE
Sam's Club
Dallas
02.2012 - 10.2013
- Welcomed customers by answering product-related questions, ensuring a positive shopping experience.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Handled product returns quickly and professionally, enhancing overall customer satisfaction.
- Resolved customer complaints while keeping checkout area clean and organized, supporting a pleasant shopping environment.
- Counted cash and credit in registers at start and end of shifts to ensure accurate financial records.
Education
Associate of Science - Nursing Science
Eastfield College
Mesquite, TX06.2015
High School Diploma - Buffalo, TX
Buffalo High School
Buffalo, TX06.2011
Skills
- POS Transactions
- Merchandise handling
- Store Policies and Procedures
- Operations management
- Product Promotion
- Merchandise Recommendations
- Scheduling coordination
- Customer relationship management
- Meeting Sales Goals
- Team Management
- Microsoft Office proficiency
- Communication skills
Hobbies and Interests
- Reading books
- Listening to all kinds of music
- Dancing with my little ones
- Learning Fun Facts just for fun.
Languages
Bilingual- Spanish and English fluently
Timeline
Store Coordinator
Semper Laser
01.2025 - Current
Store Director
Sephora USA
09.2022 - 12.2024
BEAUTY MANAGER
Sephora Inside JCPenney
01.2018 - 09.2022
SENIOR EDUCATION CONSULTANT/ASSISTANT MANAGER
Sephora Inside JCPenney
05.2016 - 01.2018
BEAUTY ADVISOR
Sephora Inside JCPenney
11.2013 - 05.2016
CASHIER AND CUSTOMER SERVICE
Sam's Club
02.2012 - 10.2013
Associate of Science - Nursing Science
Eastfield College
High School Diploma - Buffalo, TX
Buffalo High School