YVETTE MANLEY
Menifee,CA
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Self-motivated to help achieve company goals and contribute to team success.
Overview
10
10
years of professional experience
Work History
Provider
In Home Supportive Services
06.2021 - Current
- Analyze patient's needs to accurately record and report any changes in health conditions.
- Provide compassionate care and assist patient with daily living activities, including grooming, housekeeping, preparing meals, and coordinating medical appointments.
- Engaged with patients to effectively build rapport and long-lasting relationships.
Process Assistant
Amazon
11.2021 - 06.2022
- Successfully managed and directed multiple projects simultaneously while meeting strict warehouse deadlines.
- Maintained knowledge of industry techniques, methods, and equipment to create competitive advantage leading to business growth.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Customer Service Representative
Gold Star Foods
03.2014 - 09.2016
- Provided exceptional customer service while resolving issues and responding to general inquiries via telephone, chat and email.
- Accurately processed customer orders and provided knowledge on product, services, and company information.
- Managed 80+ calls per day, assessing customer needs and utilizing creative selling techniques to drive sales.
Education
Bachelor of Arts - Design & Visual Merchandising
Clark Atlanta University
Atlanta, GA05.2010
Skills
- Sales and Upselling
- Critical Thinking
- Customer Satisfaction
- Relationship Building
- Computer Literacy
- Problem-Solving Abilities
- Product Recommendations
- Teamwork and Collaboration
- Professional Telephone Etiquette
- Document and Records Management
Timeline
Process Assistant
Amazon
11.2021 - 06.2022
Provider
In Home Supportive Services
06.2021 - Current
Customer Service Representative
Gold Star Foods
03.2014 - 09.2016
Bachelor of Arts - Design & Visual Merchandising
Clark Atlanta University
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