YVETTE MARTIN
Cincinnati,OH
Summary
Dedicated professional specializing in laboratory customer service. Recognized for exceptional performance in quality control, safety compliance, and collaboration, driving innovative solutions to enhance team effectiveness.
Overview
23
23
years of professional experience
Work History
LAB CUSTOMER SERVICE
UCHEALTH
Cincinnati, OH
07.2023 - Current
- Recognized by management for providing exceptional customer service.
- Executed daily tasks to ensure seamless customer service operations.
- Organized and prioritized tasks to meet service objectives and improve response times.
- Collaborated effectively with diverse coworkers to achieve goals and resolve product-related issues.
- Proposed innovative strategies to enhance team performance and service delivery.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
Lab Technologist
UCHEALTH
Cincinnati, OH
07.2003 - 06.2023
- Conducted laboratory tests to support patient diagnoses and treatment plans.
- Analyzed samples of body fluids such as blood, urine, sputum, and tissue specimens to determine presence of bacteria or other microorganisms.
- Executed sample processing tasks, contributing to accuracy and reliability of test results.
- Operated and maintained laboratory equipment, enhancing accuracy of test results.
- Prepared biological samples for analysis according to established protocols.
- Managed specimen intake by assessing quality and labeling accuracy, ensuring proper accessioning procedures.
- Maintained accurate records of patient test results, ensuring compliance with regulations and standards.
- Trained new staff on laboratory procedures and best practices for testing.
- Adhered to safety protocols and regulations in all laboratory operations.
Education
Associate of Science - MEDICAL ASSISTANT/PHLEBOTOMY
CENTER FOR MEDICAL SERVICES
1975 CHAUCER DR02-2002
Skills
- Client support
- Client relationship management
- Service optimization
- Technical support
- Safety compliance
- Laboratory management
Timeline
LAB CUSTOMER SERVICE
UCHEALTH
07.2023 - Current
Lab Technologist
UCHEALTH
07.2003 - 06.2023
Associate of Science - MEDICAL ASSISTANT/PHLEBOTOMY
CENTER FOR MEDICAL SERVICES