Yvette Martinez
Buckeye,AZ
Summary
At Native Grill & Wings, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operations. Leveraging problem-solving skills and a strong focus on customer service, I led a team to improve store performance, foster positive work culture, and increase sales through strategic promotions and effective staff training.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Native Grill & Wings
Surprise, AZ
06.2003 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Education
Diploma - General Studies
Alhambra High School
Phoenix, AZ05.1980
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Customer Relations
Certification
Serve Safe Food Management Certification
Additional Information
References:
Cathy Saleh: Owner/Operator Native Grill & Wings
14200 W. Village Parkway #2027
Litchfield, Az 85340
602-339-4849
Cindy Wallin: Wallin Accounting Services, LLC
480-284-4684
Cindy@cwallin.com
Angela McDonald-Fairley
50 Cypress Court
San Pablo, CA 94806
623-225-3417
amac220@aol.com
Timeline
Assistant Store Manager
Native Grill & Wings
06.2003 - Current
Diploma - General Studies
Alhambra High School