Yvette Martinez
San Antonio,TX
Summary
Hello and thank you for reading and looking at my application. I have been working ever since I was 16 years old. My first job was at Bill Miller’s fast food restaurant. I have been working ever since I was a child. I then moved to Marriott hotels which I was there for seven years and I loved it there. I at one point was the lead bartender before I had to quit because I had a baby next I got my license in auto insurance and I sold auto insurance until my license expired so I was very helpful. I did all the paperwork. I managed everything and it was only me at an office so I ran everything. Now that I work at Alorica it’s really it was challenging at first one he started because it was before Covid now they downgraded so I used to be alone agent which I would sell personal loans to individuals, but since they downgraded, I am now in customer service helping them make payments if they need extensions. Anything that has to do with payments is what I help them. So they moved me to a different department after Covid because they let go a few people. I am looking for a new job just because I am currently at that Loan customer service job, but I have very little hours there so I’m looking to have at least some more hours. It could be a part-time position and then me keep my current part-time position or I can just go full-time and just leave my old job. So thank you so much for taking this application into consideration and I hope you like it and I hope you have a wonderful week, thank you.
Overview
26
26
years of professional experience
Work History
Loan Officer And Customer Service Assistant
Alorica
San Antonio, TX
04.2019 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Developed strong partnerships with real estate agents, generating a consistent pipeline of referrals and new business opportunities.
- Boosted loan approval rates by meticulously evaluating applicants' financial information and advising on improvement strategies.
- Monitored loan repayments and followed up on delinquent accounts, minimizing non-performing assets.
- Facilitated financial workshops for prospective borrowers, improving their understanding of loan products and credit health.
- Implemented new loan origination software, increasing processing efficiency and accuracy.
- Provided detailed loan options to clients, enabling informed decisions that matched their financial goals.
- Resolved customer complaints regarding loan products and services, restoring trust and satisfaction.
- Maintained compliance with all regulatory requirements, preventing any legal or financial penalties for institution.
- Negotiated favorable loan terms with applicants, ensuring competitive offerings while maintaining bank profitability.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Negotiated loan terms and conditions with customers to secure best deal.
- Developed and maintained relationships with customers, lenders and other third parties.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Fred Loya
Insurance Agent App
San Antonio, TX
02.2015 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Bartender
Marriott
San Antonio, TX
02.2007 - 11.2007
- Computed, recorded, and proofread data, records and reports
- Lead and only person who was in charge of the pool bar area
- I had to report inventory, manage the computer skills, reload supplies and manage paperwork in all areas
Server
Marriott
San Antonio, TX
01.2002 - 01.2007
- Maintained and supplied service and hospitality to many guests at the hotel and locals
- On occasion was sent to resorts and different locations of the Hotel branch to help out with anything that was needed
- Very flexible and pick up very fast with new tasks at hand
Veterinary Technician
Great Northwest Animal Hospital
San Antonio, FL
03.2002 - 11.2004
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Performed dental cleanings and extractions under the supervision of a veterinarian, promoting improved oral health for patients.
- Conducted pre-surgical assessments, ensuring animals were properly prepared for procedures.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Maintained clean and sterile surgical areas, ensuring safe environment for animal surgeries.
- Provided emergency care for injured animals, significantly reducing recovery time.
- Filed daily progress records, surgery logs, x-ray logs, and routine records.
- Educated clients on nutrition, preventive health and other animal care.
Room Service Attendant
Marriott
San Antonio, TX
01.1999 - 01.2002
- Planned and executed special events that were needed in a guests room and maintained the event
- Provided service to the guests at the hotel, making their experience better
- In charge of and delivering items in a manner of time while having to multi-task between guests and supplying aid and setups for other future guests before arrival
- At times having deadlines, which were always being met
Cashier Team Lead
Bill Miller BBQ
San Antonio, TX
07.1998 - 12.2000
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Quickly and accurately counted drawers at start and end of each shift.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Biology And A Minor in Psychology
Texas A&M San Antonio 11.2008
Associate And Liberal Arts - Biology, psychology
UTSA
San Antonio, tx05.2004
Veterinary Technician - Veterinary Medicine
Palo Alto College
San Antonio, TX05.2001
High School Degree -
Harlandale High
San Antonio, TX06.2000
Skills
- Sales Experience
- Customer Needs
- Computer Literate
- Sales
- Customer Service
- Veterinary Technician
- Project Provider
- Multi-Tasking Abilities
- Sales and Marketing
managed paperwork and also inventory for restocking
Accomplishments
- Increased Hotels marketing by selling other products.
Affiliations
- Supporter of the ASPCA
- Volunteer for the St. Jude Foundation
Timeline
Loan Officer And Customer Service Assistant
Alorica
04.2019 - Current
Fred Loya
Insurance Agent App
02.2015 - 11.2017
Lead Bartender
Marriott
02.2007 - 11.2007
Veterinary Technician
Great Northwest Animal Hospital
03.2002 - 11.2004
Server
Marriott
01.2002 - 01.2007
Room Service Attendant
Marriott
01.1999 - 01.2002
Cashier Team Lead
Bill Miller BBQ
07.1998 - 12.2000
Veterinary Technician - Veterinary Medicine
Palo Alto College
Biology And A Minor in Psychology
Associate And Liberal Arts - Biology, psychology
UTSA
High School Degree -
Harlandale High