TONI TORRES
Kyle,TX
Summary
Experienced and top performing sales candidate with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational and sales improvements. Seeking a position where I can utilize over seventeen years of experience in account management, sales, and finance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Bilingual Loan Officer
Caribou
06.2021 - 08.2022
- Facilitate refinance applications by inbound/outbound calls to discover client situations and ultimate goals
- Sell refinance loan offers with optional vehicle service contracts and GAP coverage for customer piece of mind
- Assist colleagues in team Slack channels with questions regarding sales approach and system issues
- Maintain inbound/outbound call compliance above 95% by following script disclosures
Bilingual Loan Consultant
Ilendingdirect
01.2020 - 05.2021
- Contacted consumers via inbound and outbound phone calls
- Educated consumers on benefits of refinancing high interest auto loans by sharing cost savings versus their original loan
- Assisted consumers in gathering all necessary documentation to close the new loan
- Presented auxiliary products to customers; Guaranteed Asset Protection, Vehicle Service Contracts, etc.
Bilingual Loan Officer
SIMPLE FAST LOANS
08.2018 - 01.2020
- Evaluated incoming customer submitted applications
- Advised the customer of required documents needed in order to proceed with their loan
- Communicated and worked with underwriters to obtain the proper documentation and necessary forms for the preparation of all loan closings
- Managed client documentations and resolved inquires and documentation needs to complete client file for refinances
Bilingual Loan Officer
RATEGENIUS
03.2016 - 07.2018
- Evaluated, authorized, and recommended approval of auto loans and products such as GAP and Vehicle Service Contracts
- Juggled multiple priorities and met tight deadlines without compromising quality or customer satisfaction
- Prepared loan documentation for underwriting and processing, ensuring completion and accuracy
Bilingual Sales/Retention
AT&T Telecommunications
01.2013 - 01.2016
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Education
High School Diploma -
Skills
- Sales Experience
- Customer Service
- Critical Thinking
- Pipeline Management
- Efficiency Gains
- Project Management
- Google Suite
- Microsoft Office
- Spanish
- Sales Pipeline Maintenance
- Credit Application Review
Languages
Spanish
Professional Working
Timeline
Bilingual Loan Officer - Caribou
06.2021 - 08.2022
Bilingual Loan Consultant - Ilendingdirect
01.2020 - 05.2021
Bilingual Loan Officer - SIMPLE FAST LOANS
08.2018 - 01.2020
Bilingual Loan Officer - RATEGENIUS
03.2016 - 07.2018
Bilingual Sales/Retention - AT&T Telecommunications
01.2013 - 01.2016
Gilmer High School - High School Diploma,
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