Yvette Meza
Lynwood
Summary
Skilled in customer service and data entry, I excelled at Atlantic Box Co. by enhancing customer loyalty and resolving high-level inquiries with empathy and efficiency. My role as a Funeral Arranger at Funeraria Latino Americana further honed my relationship-building skills, ensuring personalized and compassionate service that consistently met client needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Atlantic Box Co.
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed high-level inquiries, ensuring mutual satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Efficiently handled customer concerns.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
Funeral Arranger
Funeraria Latino Americana
07.2018 - 07.2020
- Coordinated transportation logistics for both the deceased and attending family members, alleviating stress during a difficult time.
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
- Conducted follow-up communication with families to express condolences and offer additional assistance post-funeral, fostering lasting relationships built on trust and understanding.
- Facilitated payment transactions efficiently while remaining sensitive to the emotional state of grieving clients, ensuring a seamless and respectful experience.
- Streamlined the funeral planning process for grieving families, offering efficient and empathetic guidance.
- Maintained accurate records of client preferences and requests, ensuring their specific needs were met during the ceremony.
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
- Troubleshot unforeseen issues that arose during funeral events, implementing swift solutions to maintain a respectful atmosphere without interrupting proceedings.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Improved appearance of remains with use of cosmetics.
- Arranged clergy, music and other service details for clients.
Education
High School Diploma -
Marco Antonio Firebaugh High School
Lynwood, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Complaint handling
- Payment processing
- Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Atlantic Box Co.
04.2021 - Current
Funeral Arranger
Funeraria Latino Americana
07.2018 - 07.2020
High School Diploma -
Marco Antonio Firebaugh High School
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