Yvette Moore
Lacey,WA
Summary
Dedicated professional with a proven track record at Walmart, excelling in customer service and cash handling with high accuracy. Demonstrates exceptional work ethic and empathy, enhancing customer satisfaction and loyalty. Skilled in managing high-stress situations, leading to positive feedback and repeat business. Achieved notable retention rates through effective communication and integrity.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cashier
Walmart
07.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Representative
Walmart
09.2004 - 07.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Science - Criminal Justice
Kaplan University
Davenport, IA10-2010
Skills
- Work ethic and integrity
- Customer assistance
- Customer service
- Patience and empathy
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- These credentials, while not exclusively designed for cashiers, can enhance a cashier's skill set, making them more effective in their roles and potentially opening up opportunities for advancement within retail or customer service sectors.
- Responsible Alcohol Seller Training (RAST) - Various State Agencies or Approved Providers.
- Food Handler Certification (FHC) - State or County Health Departments.
- Tobacco Seller's License - Various State Agencies.
- OSHA Certified
Languages
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Walmart
07.2018 - 01.2019
Customer Service Representative
Walmart
09.2004 - 07.2014
Bachelor of Science - Criminal Justice
Kaplan University
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