Yvette N Caldwell
Trophy Club,TX
Summary
Data professional with strong background in collecting, analyzing, and managing data sets. Proven ability to enhance data accuracy and integrity through comprehensive methodologies. Skilled in utilizing data collection tools and software, ensuring seamless integration and reporting. Known for effective team collaboration and adaptability to dynamic project requirements, consistently delivering reliable results.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Data Collection Technician
United States Postal Service
Coppell, TX
06.2024 - Current
- Collects records, and analyzes statistical data under several national data collection systems. Review input and output data to determine accuracy and compliance while analyzing and editing data to detect and correct errors. Operate computer equipment to enter data; recognize diagnostic messages and take appropriate actions; and perform data-transmitted functions through telecommunication systems.
- Compiled and presented data reports to stakeholders in a clear and organized manner for decision-making purposes and collected data for operational efficiency initiatives across multiple postal locations.
- I produce reports on Drop Shipments, Pitch n Catch, and Longhauls to improve mail processing and support informed decision-making. I coordinate Pitch n Catch operations, managing inbound and outbound movements of the transportation team and reverse logistics to enhance customer satisfaction. I've referenced reports that analyze Drop Shipments, Stand-up Talk guidelines, and updated changes in logistics (Longhauls) to improve mail processing.
- As a DCT, I communicate with MDOs, SDOs, and staff to convey operational expectations and work with management to ensure timely processing that boosts productivity, including accident documentation and workplace complaint investigations. As a DCT, I regularly communicate with MDOs, SDOs, and staff to convey operational expectations. I work with management to ensure the timely processing of First In First Out (FIFO) orders and dispatch of overnight mail, as well as quality and effective problem-solving
- As a DCT in IPS, I create logistics guidelines by analyzing delivery delays. I work with team members to adjust transportation routes and implement effective solutions.
- As a Data Collection Technician in In-Plant Support, I've developed extensive experience in mail processing, including associated policies and procedures focusing on the development of prioritized handling of aging mail items by correctly designating color codes based on date and time, as well as making necessary adjustments in sort plans and mail routing.
- As a DCT at NTX In-Plant Support. My role involves generating various reports and interpreting operational data daily. At the same time, I am using postal applications such as Drop Shipments, SVweb, WebEor, SharePoint, and Liteblue
Mail Processing Lead Clerk
United States Postal Service
Coppell, TX
09.2024 - 06.2024
- As the lead clerk, I sorted and processed mail both manually and with automated equipment, oversaw other clerks, ensured accurate mail routing, and maintained records of mail transactions and postage usage.
- I assisted with bulk mailings and other special mail projects as needed, ensuring efficient and organized handling of all mail tasks. I maintained accurate records of mail transactions and postage usage, guaranteeing precise documentation for all mailing activities. Additionally, I operated mail processing equipment such as postage meters, letter openers, and sorting machines, contributing to seamless and effective mail processing operations.
Postal Support Employee (PSE)
United States Postal Service
Coppell, TX
11.2020 - 09.2023
- Used automated mail processing equipment to sort and collate mail. Weighed letters and packages and calculated costs based on classification, weight, and destination. Monitored the performance of junior team members and offered support. Loaded letters onto processing equipment, removed non-processable letters, and maintained continuous sorting feed. Sorted mail according to size, shape, and destination. Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record. Used automated mail processing equipment to sort and collate mail
- Sustained organized work areas to facilitate smooth mail-handling procedures
- Collaborated with team members to streamline workflow and meet departmental goals, consistently reaching an 85-90% success rate
- Generated and safely operated direct mailing machinery and other postal equipment accurately
- Advocated the sorting process of incoming and outgoing mail to ensure prompt delivery
Support Employment Specialist Manager
Behaviorist On Call
Fort Worth, TX
01.2018 - 11.2020
- My responsibilities include identifying and addressing barriers to client employment, using Microsoft Office to optimize scheduling, and matching clients with suitable job openings based on their skills and work requirements. I also establish relationships with various businesses to create competitive and permanent job opportunities and enhance organizational filing systems for improved accessibility and efficiency. Additionally, I design innovative employment programs and workshops, collaborate with local businesses to promote inclusive hiring practices, and assess the effectiveness of support services to enhance client outcomes continually. I also provide guidance and supervision to staff to foster a positive and collaborative work environment.
Education
Master of Science - Health Services Administration in Public Communication
Strayer University
Washington, DC12-2021
Bachelor of Science - Human Services
Kaplan (Purdue) University
Davenport, IA10-2013
Skills
- Strategic planning
- Coaching proficiency
Accomplishments
- Supervised team of 23 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved communicating sorting plans with the team which led to 100% service standards at the NTX plant.
- Collaborated with team of 8 in the development of First In, First Out (FIFO) orders, the dispatch of overnight mail, and effective problem-solving.
Certification
- Certified Data Collection Technician, NTX Distribution Center - 2026
Professional Development Affiliations
- Volunteer to support veterans, the elderly, and individuals with disabilities
- Involved with the TX AFT Bridges Institute for Professional Development
- Strayer Alumni Ambassadors Program
- Handles event planning, home decor, gift creation, upholstery, cooking, and collecting rare butterflies
Languages
English
Full Professional
Timeline
Mail Processing Lead Clerk
United States Postal Service
09.2024 - 06.2024
Data Collection Technician
United States Postal Service
06.2024 - Current
Postal Support Employee (PSE)
United States Postal Service
11.2020 - 09.2023
Support Employment Specialist Manager
Behaviorist On Call
01.2018 - 11.2020
Bachelor of Science - Human Services
Kaplan (Purdue) University
Master of Science - Health Services Administration in Public Communication
Strayer University