Yvette Ornelas
Las Vegas,NV
Summary
yveornelas16@yahoo.com (702) 327-0133 Las Vegas, NV
Overview
23
23
years of professional experience
Work History
Caregiver
U.S Department of Veterans Affairs
Las Vegas, NV
03.2021 - Current
- Provided compassionate support to veterans, enhancing overall well-being and quality of life.
- Assisted with daily living activities, ensuring safety and comfort for patients.
- Collaborated with healthcare professionals to develop personalized care plans.
- Monitored vital signs and reported changes in patient conditions promptly.
- Implemented process improvements to streamline daily operations and enhance service delivery.
Passenger Service Agent
Virgin Atlantic Airline/Swissport Inc
Las Vegas, NV
07.2019 - 02.2021
- Microsoft Office
- Checked in luggage and confirmed all carry-on items met federal
- Complaint resolution guidelines
- Empathetic and genuine
- Announced flight status updates and information about gate changes
- Outstanding communication skills over PA system
- Credit card processing
- Tagged baggage and routed to appropriate location for loading
- Computer proficient screening
- Multi-line phone talent
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
Seasonal Sales Associate
Williams-Sonoma, Inc.
Las Vegas, NV
11.2019 - 02.2020
- Remote Seasonal Work from Home Customer Service Representative. Taking product orders, handling returns, and complaints in a kind professional and timely manner.
Beverage Server
Seneca Niagara Resort & Casino
Niagara Falls, NY
03.2017 - 07.2019
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
- Checked identification to enforce age requirement for alcoholic beverages
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Communicated with guests to record orders and assess needs
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Cocktail Server
Harrahs Casino
Las Vegas, NV
05.2003 - 03.2015
- Served alcoholic and non-alcoholic beverages in bar environment
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs
- Collected flatware and glassware and delivered to sanitizing station
- Communicated with guests to record orders and assess needs
- Built solid rapport with many frequent patrons to cultivate guest loyalty
- Collected orders and relayed them to bartenders quickly and accurately
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
Education
High school or equivalent -
J M Hanks High School
El Paso, TXSkills
- Restaurant experience
- Serving Experience
- Bilingual
- Casino
- Call center
- Cashiering
- Customer service
- Front desk
- Food Service
- Cash Handling
- Airport
- Microsoft Word
- Upselling
Additional Information
Authorized to work in the US for any employer
Languages
English
Timeline
Caregiver
U.S Department of Veterans Affairs
03.2021 - Current
Seasonal Sales Associate
Williams-Sonoma, Inc.
11.2019 - 02.2020
Passenger Service Agent
Virgin Atlantic Airline/Swissport Inc
07.2019 - 02.2021
Beverage Server
Seneca Niagara Resort & Casino
03.2017 - 07.2019
Cocktail Server
Harrahs Casino
05.2003 - 03.2015
High school or equivalent -
J M Hanks High School