Yvette Paz
Certified Pharmacy Technician
Moreno Valley,CA
Summary
Experienced Pharmacy Technician with 19 years' experience knowledgeable in all facets of pharmacy operations. Hard-working, dedicated and reliable. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
19
19
years of professional experience
23
23
years of post-secondary education
2
2
Certifications
Work History
Senior Certified Pharmacy Technician
Walgreens Pharmacy
Moreno Valley, CA
02.2018 - Current
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume retail pharmacy environment.
- Supervised 6 pharmacy technicians and coordinated day-to-day assignments.
- Trained new hires.
- Counted, measured, and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Collected co-payments or full payments from customers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked automated medication dispensing equipment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Administered vaccines to customers.
Pharmacy Technician
Vons Pharmacy
Gardena, CA
08.2003 - 11.2016
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted and labeled prescriptions with correct item and quantity.
Education
Certificate - Pharmacy
American Career College
Los Angeles, CA 03.2003 - 08.2022
High School Diploma -
Woodrow Wilson High School
Los Angeles, CA 09.1998 - 06.2002
Skills
Pharmacy and customer records management
Manual and automated medication dispensing
Drug storage procedures
HIPAA
Knowledge of brand and generic drugs
Team collaboration
Knowledge of medical terms
Receiving incoming supplies
Assisting pharmacists
Processing payments
Drug Formulation and Compounding
Medicare and Medicaid process
Drug inventory management
Staff Development
Preparing drug bottle labels
Certification
CPhT - Certified Pharmacy Technician
Timeline
Senior Certified Pharmacy Technician
Walgreens Pharmacy
02.2018 - Current
Pharmacy Technician
Vons Pharmacy
08.2003 - 11.2016
Certificate - Pharmacy
American Career College
03.2003 - 08.2022
High School Diploma -
Woodrow Wilson High School
09.1998 - 06.2002