Yvette Robinson
Self-confident Loss Prevention Manager with over 10 years of experience in managing loss prevention programs for over 3 stores in Dallas Texas . Skilled at developing, conducting and overseeing the implementation of loss prevention initiatives and programs. Working knowledge of security equipment and databases. Poised Loss Prevention Manager talented at planning and implementing loss prevention goals and profit improvement. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Excellent communication and negotiation skills.
Work History
Asset Protection Manager
5 Years 8 Months- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Reduced shrink by $200,000 through thorough training of loss prevention staff and meticulous reviews of company documents.
- Eliminated $150,000 of shrinkage costs through support and ongoing maintenance of Safety processes.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
Operations Manager
3 Years- Identified and resolved unauthorized, unsafe or ineffective practices.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Asset Protection Assistant Manager
1 Year 11 Months- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
- Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Sales Specialist
6 Years 3 Months- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
- Listened to customer needs and proposed matching solutions from company Specializing and selling Lauren By Ralph Lauren clothing line to Macys Clients.
SELLING ASSOCIATE
10 Years 1 Month- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
Associate of Science - Science Education
High School Diploma
Skills
Accomplishments
- Supervised team of 9 staff members highly motivating them to be top performers by consistently setting ambitious goals, maximizing productivity, and striving for excellence.
- Great customer service skills with the ability to actively listen to customers and provide helpful solutions to meet there needs.
- Ability to organize workflow, prioritize responsibilities, and coordinate to meet operational goals .
Timeline
Asset Protection Manager
Operations Manager
Asset Protection Assistant Manager
Sales Specialist
SELLING ASSOCIATE
Columbia University in The City of New York
Sarah J Hale
Special completed courses in Understanding-Ability to listen to customers and understand there need
-Understanding communication :how to identify problems and understand what is needed to solve them .
-Understanding teamwork:Ability to understand team goals and work cooperatively with others.
-Understanding new task :Ability to learn new responsibilities and understand procedures quickly .
I demonstrate strong understanding of instructions,procedures, and workplace expectations .
Completed course in anticipation
-Ability to plan upcoming task and prepare in advance to meet deadlines and workplace goals .
-Ability to be proactive in potential problems and take steps to prevent delays or mistakes .
-Ability to anticipate team needs and provide support to maintain smooth daily operations .
Completed special course in trust
My completed course was on
1-Dependability : Being a reliable and trustworthy employee who consistently follows through on responsibilities and commitments.
2-Honesty and integrity : Demonstrating honesty, integrity and professionalism in all workplace interactions .